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Custom Color Set
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66,866 Verified Client Reviews |
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CHANGED MY COLORAbsolutely beautiful! Exactly what I asked for. Couldn't be more perfect! 0 of 0 people found this review helpful. Did you? |
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This is my red!Love this...it's gorgeous and fits my personality perfectly! 0 of 0 people found this review helpful. Did you? |
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Perfect color match.I was a little skeptical before ordering, but seriously the best color match I've ever had outside a salon. 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorI liked the color this time, but not as much as last time. Not sure why, though. It really is a good match for my skintone and seems to stay longer than the store-bought versions. 0 of 0 people found this review helpful. Did you? |
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Something is happening with the formula?With the last application, my hair looks dry, gray hair is not covered. I followed the instructions step by step as usual. Then when I washed my hair, it feels sticky and the shampooing is not enough to clear it up. The conditioner is also very little. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly value your experience as a longstanding client and we apologize that your results were dry and sticky. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are always here to guide you through your application. |
still never covered my greyi was disappointed that my greys were not covered and i followed the instructions and times exactly. going to try a different colour and see how it goes . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not EnoughJust getting one bottle doesn't seem enough for thick hair...roots get done but I feel the rest of my hair needs more 0 of 0 people found this review helpful. Did you? |
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Horrible resultsFollowed directions that I received with my color Didn't cover gray. I called and complained they sent me a new batch, needless to say that didn't cover my grey either after washing my hair. So disappointed, I will pay over the counter prices and get the same if not better results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope you consider using our services again. |
ExpectationThe product does not meet my expectation 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWaheeda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Lots of compliments!I have used eSalon twice now and have been getting a lot of compliments on my hair color. Most don't know it is covering my grey. I asked for something that didn't color one solid color and got it. The color has multiple shades to it and looks natural. Thank you so much. 11 of 11 people found this review helpful. Did you? |