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Custom Color Set
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66,689 Verified Client Reviews |
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Color was way offDidn't care for the color as it was red and my hair is dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna-We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
ColorAt first it was good after 3 washes most of it is gone! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernice- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Does not cover the greysUnfortunately, the second round of color still did not cover the gray roots. At this point, I would like a refund instead of trying another color again. I am including pictures to show how the hair looks after the second application just to the roots. Thank you for providing extremely helpful customer service and I greatly appreciate your kindness. Please let me know if you have any questions. Stay healthy and safe! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color fadedThe directions were clear. I liked the color, but on the sideburns and beard the color did not last long. about 5 days to start and in 10 days it was half white. I am making my 3d application today, but if it does not last I will go back to my old color. I do like this new color tho. As bad as it stains skin you would think it would last longer on hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDon- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color washed out in one day.Colored my hair yesterday, it’s faded today. I decided to give this a shot because I didn’t want to keep getting my hair dyed but apparently that was a huge mistake now I have a horrible orange faded color in my hair and can’t dye it again because it’ll damage it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light Blonde Dye was RedMy custom match was supposed to turn my hair light blonde which is the color stated on the box. My hair turned red and I am not happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Easier application process but doesn't coverI did like the ease of application but there is still a definite line between my roots and my previously dyed hair. It did not cover the red that was in my hair previously. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCallie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color is much darker this time than the first time :(This time my color was much darker. My first order was my exact hair color. Lil disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm not happy.I tried this color twice. The first time because I ordered an unflattering color for my skin tone. The second because after talking to one of your employees about this issue I was sent another color kit. I thought the employee understood my situation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Excellent product, color too redI liked using this kit but the color had way too much red for me and when I used the balance of the bottle as a “wash” as instructed it really Made my whole hair a monotone and I lost the highlights I had previously. Super easy to use, great product, color was just off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMakehla- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |