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Custom Color Set
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66,844 Verified Client Reviews |
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Great colorGreat color. Lasts longer than store bought boxed color. Kinda expensive after the initial order. 0 of 0 people found this review helpful. Did you? |
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Best Custom Hair Color also for hair going gray :-)I am very happy and pleased about my results after dying my hair over a month ago :-) After trying mass production hair dyes and even hair salons, I found one biggest problem with all of them: the gray hair coverage was simply very poor and the color was washing off shortly after. What I also did not like was that I could not seem to find the right color, even hair salons were not so understanding and willing to do their best (my hair color has always ended up to be very dark brown). Overall I was disappointed and upset. I have completed my profile with eSalon and sent to my personal colorist my pictures. That was THE BEST experience I have ever had (very personal and caring) - They got back to me with a proposal of a color for my overall look/appearance. I could not believe how nice "light brown" looked on me (finally no more dark:-)) It made me look younger and covered my gray hair. My advice is to send your pictures to get some ideas from your creative colorist. I found my peace and will definitely save lots of money. My next custom hair color + color hair care are on their way. Definitely not tempted any more to waste money - wisely spent :-) 0 of 0 people found this review helpful. Did you? |
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Great stuff!Everything else I have ever used turned my hair red. By request, there is not a hint of red in my hair now. 0 of 0 people found this review helpful. Did you? |
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The best of both worlds!Love the color of a hair salon and the quality too, but with the price of over the counter. 0 of 0 people found this review helpful. Did you? |
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Pretty good - but not perfectThere were good and bad things about what came in my kit. The personalization was a nice touch and the directions were clear. I like that it included protection at the hairline for the skin and also a clean up rag for afterwards - those are critical and usually overlooked in store bought brands. having two pairs of gloves turned out to be essential as well. There was plenty of color despite my very thick and long hair which was nice - but where it really lacked was the trueness to the color and the amount of conditioner that came with it. that small package of conditioner was not enough at all. I could have easily used 3 more just to make it reach all of my hair and allow for detangling. The finer hairs at my hairline on the sides in the front curled out from dryness and when I put my hair up it looks like I have horns. It was just like when i had my hair relaxed back in the 90's and had to use pure cholesterol to keep it hydrated enough. The red shade really did not come out like I had hoped. There was too much brown and not enough red and it really didn't have the gloss that I was looking for and get with the professional products. The grey coverage however was excellent, which was my primary goal. I wish it had the shine and color pop in the sun like my professional color, but I guess that's just not what it's formulated to do. Not sure if I will give this another try or not yet. 0 of 0 people found this review helpful. Did you? |
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Mixed Feelings.So I was going from bleach blonde to black and decided to go with eSalon as I'd seen many videos on YouTube about how great their products were. The first package I had included a "filler" color of red which is needed before going dark again, and then a demi-permanent "Soft Black" to go over top. At first I was extremely unhappy, the color applied black but didn't come out as black. I ended up with a mousey brown color that I really disliked, so I contacted my colorist. I have to say, eSalon's customer service is incredible, super friendly and helpful and has a really nice personal touch which is great. I then got sent out a permanent Soft Black with blue tint color as I had requested, free of charge in line with eSalon's policy which I thought was amazing. After applying that according to the instructions, I rinsed it out and voila, had such shiny beautiful black hair just like I wanted! Now here is my problem, not even two weeks later my hair has faded almost entirely back to the original mousey brown it was that I disliked. I'm devastated, as this color was supposed to be permanent, and anyone who has ever dyed their hair black knows how very permanent that color usually is. I'm extremely disappointed as I thought this would be the best route for my hair but alas it has been a whole load of back and forth between dying and then the product not living up to my expectations. This could just be my hair and it may be that it just doesn't work with it, but I have to say to have a "permanent" color fade almost totally within two weeks is extremely disappointing. Although I would say my experience wasn't the greatest I know there are plenty of people who have had great experiences with this company and products. Unfortunately for me I wont be purchasing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHollie - We are so glad that you enjoyed your color and customer service experience, but apologize that the free Permanent color we sent faded so fast. Based on the information you provided, your hair needs more time to recover from the bleach you used prior, as damaged hair will not take and keep color as expected. Again, we apologize, and we hope you resume with us once your hair health is restored. |
Color fadesAfter using your product I have found it to be no better than any other color I have found. In fact the only difference is is cost twice as much. 0 of 0 people found this review helpful. Did you? |
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Refund is impossibleI waited two weeks, no product; requested a refund and turned off auto order. I was offered another delivery which would also take nearly two weeks; after my written request to cancel that order, I receive notice that another shipment is on the way. I just want my money returned in full, without this "less shipping" business! Can you do that? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGee Gee- We apologize for any confusion. Orders we send to US clients do not take two weeks to arrive; it appears the USPS lost your order and we offered a free replacement. Upon reviewing your account, we see that you reached out to us and we issued a refund for your first order per your request, and you have returned the free replacement we had been under the impression you had requested. Your experience as a client is important to us, and we hope you accept our apologies. |
Nice!Made my hair looked rich, soft, and the color has held up well too! 0 of 0 people found this review helpful. Did you? |
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PleasedI have always been happy with Esalon's color. It's great for covering gray roots. 0 of 0 people found this review helpful. Did you? |