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Custom Color Set
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66,866 Verified Client Reviews |
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Great product!This was more expensive than what you buy in the store, but much cheaper than going to a salon, but the color is just as good as what you get in a salon. 0 of 0 people found this review helpful. Did you? |
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It's okNothing special. Same color as box and color maybe lasted an extra two weeks longer that the box brand. 0 of 0 people found this review helpful. Did you? |
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I would really like to have more red color in my coloring.I need more red highlights. 0 of 0 people found this review helpful. Did you? |
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Slow deliveryTakes quite a while to come as coming from America to Scotland, new colour didn't cover grey as well as other colour. 0 of 0 people found this review helpful. Did you? |
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Great colorLove the color but when rinseing and washing I really don't care for the slimy, rubbery feel. I think it's difficult to rinse. I shampoo/rinse twice after coloring. 0 of 0 people found this review helpful. Did you? |
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Not satisfiedLess supplies for more money,I'm not good with that order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. |
Not really designed for dark black Asian hair.This is the third tweak I've made to my custom hair color. I really want purple-ish hair (there used to be a L'Oreal Feria deep purple color) but my dark black Asian hair really needs to be bleached before taking on any color. At most, it gave a slightly red-brown sheen/tint to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We apologize for any confusion. Our color can be used by clients of any background and any hair type, but regardless of either of those factors, the violet we create is subtle and can only be seen as a sheen under light. Our experts agree that you will need to visit a salon to achieve the vibrant purple you are looking for. While we don't want to lose you as a client, we would rather deliver different results than you expect, and we hope you accept our apologies. |
why i dislike the productI was very disappointed in the product. The color of my hair did not change at all, it didn't even change the gray hairs. None of the lavender was visible, in fact the only thing the product did was dry my hair out badly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Did not work out for me.It didn't work out for me. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for recent order. Again, we apologize that you were unsatisfied with your experience. |
HAve even used first one and was in no wayWas in no way told this was on of those auto shipment plan. I haven't used first one I got and will gladly return it! You have no authority to bill my debit card!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re sorry that you were disappointed with our service and we apologize that you had missed the details of our Auto Delivery program while placing your order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |