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Custom Color Set
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66,880 Verified Client Reviews |
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Pretty color but too darkI had asked for a lighter blonde for summer and it is at least a shade or two darker of a blonde. I would like the next to be lighter than the blonde you have been sending all year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Tried new colorI changed my normal color to a dark brown with a purple tint to it. While the product covered my hair well, it did NOT change my color at all. I followed the directions to a tee, I event timed each step with my phone to get it right. My hair is colored and it looks nice but their is no difference from my usual color. I was really looking forward to a different look for the summer, and I have to say I am disappointed, :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
grey rootsI can't seem to get the roots covered well. I was going to a lighter color, but still did not like. Guess I need to stay w/ a dark auburn, which I do really love. But, time before last that did not cover my roots well either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Something is wrong!Two times the coloring clumped up in my hair like a waxy substance that took 3-4 washing with shampoo other than the shampoo provided. The first time it happened I figured it was me and I had read the directions wrong. The second time I especially paid attention and followed directions. It still clumped. My hair is normal, color treated (every 2 months for root touch-ups), a bit dry but not abnormal. I use minimum styling products just a touch of hair spray or flat iron protection. I air dry my hair. Sorry but two times having this problem is worrisome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
First time coloring my hair and customer service was AWFULI specifically did not want a dark brown(in writing) and even called and spoke in depth to someone there, and expressed my fears and concerns and she never explained about the second bottle needing to be applied, which was a gloss??? My hair is so dark brown that people are asking me what I did to my hair. They are NOT the kind of place for a color newbie. I will wash my hair every day until this Demi-permanent(thank God) crap comes out, then get a box from the store, which will be much easier to understand and better quality. They are no help whatsoever at Esalon, in helping you choose a color. NOT WORTH IT LADIES! 0 of 0 people found this review helpful. Did you? |
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Doesn't last long.The color is alright.But it does not last long.My grey hair comes back in 2-3 weeks.I feel store bought last longer. 0 of 0 people found this review helpful. Did you? |
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Thank you, Danielle!I love the color, it is exactly the color I was wanting. 0 of 0 people found this review helpful. Did you? |
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custom hair colorI am pleased with the results....I loved the shampoo and conditioner they did not weigh my hair down like others have done in the past. 0 of 0 people found this review helpful. Did you? |
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Best Hair colorI love this hair color it is awesome! 0 of 0 people found this review helpful. Did you? |
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First hair colorAs most people are, I was worried about this covering my gray and matching the rest of my hair color. It worked great and was very easy to use! 0 of 0 people found this review helpful. Did you? |