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Custom Color Set
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66,880 Verified Client Reviews |
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Not bad coloringThe color came out darker than I expected, without any red, which I wanted. My daughter did the coloring (an experienced cosmetologist), and was impressed with the ease of application and included product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo-Anne - We’re sorry that you were unhappy with the color results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Temporary root touch upI have just realised I did receive that product I thought I was missing something just couldn't remember 0 of 0 people found this review helpful. Did you? |
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AwesomeLoved the hair color and products! Just thought it might not fade as quickly as it did. 0 of 0 people found this review helpful. Did you? |
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Excellent product!!!I wish there were more stars than five. :) 0 of 0 people found this review helpful. Did you? |
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Too TOO DARK.I wanted a dark dirty blonde, or dark honey wheat toast blonde. I am used to having blonde highlights. The color came out solid DARK brown with no color variations. It was impossible to avoid dying highlights. That was ridiculous. The original photo I presented shows a much lighter color. I am attaching a photo of my hair after eSalon's product. You will see it is mousey and flat nothing special just solid ashy brown. I need depth . more variation with lighter golden streaks. If the grey became a wheat color ... 0 of 0 people found this review helpful. Did you? |
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It's okAt the beginning was good, then it wasn't working like at the begging. The color doesn't cover my grey roots . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdriana - We apologize that you were disappointed by the results of your color application. We see your service has been cancelled and your most recent order has been refunded. Again, we're sorry that you were unhappy with your experience. |
FadesColored hair on a Saturday, by Tuesday already fading. This is my second try with product and my last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not great!Gives lovely coverage to begin with but my grey roots were back within days! Not happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnjuman - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The colorThe color was fine but Im thinking that I wanted it to have a little more red/mahogany in it - I want it alittle darker but with the red/mahogany - any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and made the proper adjustments to your color before sending out your next order. Again, we apologize that you were unsatisfied with your color. |
HorribleWay too dark. Have tried to contact for return but no response. I don't recommend 0 of 0 people found this review helpful. Did you? |