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Custom Color Set
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66,655 Verified Client Reviews |
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Color SetColor Set was shipped as a "root only" package and my color did not come out how I expected. Would appreciate help adjusting the shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not arrive in a timely manner.Ship dates keeps getting pushed forward. Not a good practice when you’re in the hair color business. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - We’re truly sorry that the shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI was not pleased with the end results. It did not change my color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. |
Still have greys.....The kit and process was easy to understand and use. I am 38 with a few grey hairs throughout and the color did not cover the few that I have, it also did not cover evenly from the top to bottom of my hair. I’ve had better luck with store bought hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrissy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I was shownI had picked the color I wanted a dark auburn with copper highlights. It come out a dark to medium brown with some red highlights....not at all the color I was going for and might have been better off with a boxed product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not even closeI have dark brown hair with highlights and want an all over color. I went med golden brown and it made my hair even darker but also red. Not happy with the results at all.I feel like I would have had better luck with store bought. Now I'll have to go to a salon and spend much more just to color correct. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorMy color turned my hair orange, I was disappointed. Also I ordered the kit and the very next day saw that I could get the kit for $10.00. I tried to cancel my order and no one would respond. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLois - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color made no change to my hairI specifically asked for a color that would make my hair lighter by a shade or two, but this color did nothing. I didn’t order dark brown, because my hair is dark brown. I wanted a lighter auburn color. I received the wrong color for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaleeha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never been more disappointed.I never write reviews even for a bad experience in the past. I have a previous salon balayage done and wanted to darken by brass blonde while salons are currently closed. I answered the questionnaire and chose a dark brown mahogany option that would work on my current color. I wanted something with less maintenance, get rid of my brass, but still have a pop of color. After uploading a picture of my hair, Esalon instead chose the medium brown mahogany for me instead of dark brown. I called them regarding this as I immediately noticed that this color will still show brass and was lighter than what I was looking for. I was ensured that my color will come out darker and the formula suggested will not make my hair brassier. I decided to proceed, understanding that this formula will be made specifically to tailor my hair color needs. Today I dyed it and it made my hair even more brassier and an ugly copper color. My hair feels fried and extremely dry now when it never even did from bleaching it for my previous balayage. My salon hair looks like an at home nightmare. Before I started doing my hair at salons, I dyed my hair at home for almost 15 years. Now my hair will show in family pics tomorrow for my son’s first birthday party. I’ve never been so disappointed. I have contacted the company and currently waiting on a response for a solution. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKass - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DamagedThe contents arrived damaged. The bottles did not seal & the contents leaked. I still used the product because I was desperate to get my hair done. I was happy with the results, but wonder if they would have been even better if all the product was able to be applied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |