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Custom Color Set
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66,655 Verified Client Reviews |
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Super BrassyI had high hopes for this hair color, unfortunately I am so unhappy with my color. I specifically stated when I ordered that I didn't want any brassiness and now I ended up with ginger dark blond hair.... which is fine if that's what you want but it was supposed to be a beige ashy blond to prevent the brassiness. The smell was also horrendous I couldn't be in the shower with the shower curtain closed because I couldn't breathe from the ammonia. Now I need to figure out what will happen if I put regular box dye over this to correct the color. Everyone says to use the purple shampoo but I find it very damaging to my hair and it's way too brassy the purple shampoo will not do enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waxy feeling on hairI don't know if it's just me or not but this color, shampoo, and/or conditioner left a waxy feeling on my hair and a weird waxy buildup on my scalp. I've been coloring my own hair for years but this is a first for me. I won't be using this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesnt cover gray hairDid not cover up my gray hairs!! Would not purchase this product again. Strong smell. I'll stick with Madison Reed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection! |
Good coverage, but wrong colourMy hair is naturally dark brown, I chose a deep purple colour as this is what I wanted. But what I got was brown, not a hunt of purple. Dissapointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoe - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Uneven colourWas very disappointed with the results. My roots remained a different colour from the rest of my hair after strictly following the instructions. I get better results from a shop bought hair colouring kit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVentzislava - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. |
No different than drugstore box colorsI was so ready to lighten my roots and cover the grey and was excited at receiving my delivery. The instructions were easy to follow and the supplies (brush, 2 sets of gloves and stain guard) were appreciated but that is where my happiness ends and disappointment begins. The developer smelled just as bad as any drugstore box color (it gave me such a migraine) and it took longer than expected (my own fault for lack of experience). I waited the required time (30min per instructions) and upon rinsing my hair (not as messy as i thought it would be), washing and then styling, my hair felt dried out and the color had me crying (still does). I'm a bright blonde, close to platinum with chocolate tinted lowlights. My roots are now more strawberry blonde and did not blend well with my ends. My roots are still visible, they do not match. It's not what i expected given how eSalon advertises their "custom fit coloring with soft and shiny results". I never was a fan of at home coloring and I remain resolute in my opinion today. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonja - We’re truly sorry that our Customized Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Problem with packsgeProduct arrived with the color portion spilling all over box and inside items. I’ve sent pics. Please credit. Also there was not a brush included. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Customizable ColorGood Afternoon- I understand that I was able to notate that I was unhappy with the color from my first order, but when I colored my hair, I was disappointed because my hair looked black rather than dark brown. I followed all of the steps when picking out the personalized color and even washed the color out a few minutes earlier. I felt embarrassed to complain, so I canceled my future orders, but I apparently canceled too late and my order shipped out the next day. I am not sure what to do with the product I currently have, and cannot use being that it is only to color my roots and the rest of my hair has since lightened. Please advise and I thank you for your time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great Color but not for me!Hello eSalon, I only rated this color at 3 because I thought that it was going to be more blonde than copper. I should have known that the copper was going to overtake the blonde on my grey/white hair. It is not your fault that now my hair is intense copper all over with hardly any blonde except slightly around the edges. I don't like it. However, everything else was fine and the entire kit was great. Had I picked the right color for me (maybe a solid blonde) I would have been able to give a 5 rating. I was very impressed with the entire kit, with detailed instructions and all items seemed of high quality. Just so you know, I will color my hair again but, I'll definitely be more careful when choosing a color. See you in 8-10 weeks! Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPearl - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Color SetColor Set was shipped as a "root only" package and my color did not come out how I expected. Would appreciate help adjusting the shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |