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Custom Color Set
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66,655 Verified Client Reviews |
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Hair colornot what i expected. OK in a pinch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Uneven coloringDecided to do something a little different from just dark brown and choose to try Dark Brown (Intense Pearl). There's NO PURPLE anywhere. Front part of my head is at least the dark brown but the back is a red-ish brown and under in the back is light basically my natural color still. I HAVE A LOT OF HAIR IT'S LONG THICK AND CURLY. I submitted pictures to make sure they knew how much hair I have. 2 bottles although I Was assured would be enough definitely wasn't and I knew it wouldn't be. When doing it at home I used 3-4 boxes of dye and when I had it done in a salon setting was told I used the amount of dye she would use for 3 heads. So now I have to figure out how to even out the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Wrong Color Every TimeI have tried this product 4 times, Everything else is great. The packaging, ease of use, and even the color coverage. However, every single time they have sent me the wrong color. I have requested red/auburn from the very first time. My hair was blonde. If they got it right the first time it would have been perfect. Four tries later, I still ended up with brown hair with a slight red tint. I have determined it's not worth it to keep trying. The last time I even spoke to a colorist and still, it didn't work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTolu - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Better than drugstore but not close to salon qualityColor was too dark and became too brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not work for meMaybe to color greys this mignt work but for a root touch up to match salon color forget it! Horrible. Just wait until you can get back into your salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJade - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good colour but...The colour was good but the roots of my hair were a shade lighter even though I left it on for as long as recommended. The colour for the ends turned my hair nearly black so I wore a hat a lot for a few weeks. They didn't take into account I wanted to keep my lighter ends even though I specified. The only way I could correct it was by spending double to fix their mistake which I wasn't willing to do. I went back to my old colour product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with my color outcomeAlthough my hair seemed to stay in good condition, my color outcome was not good. My hair, which I noted, tends to go brassy. With the hair color that was sent my hair was orange to brass color. Not a good look. It did not cover up the grey, but at least the grey is not brassy. What a strange color of hair I have right now. Have not been able to find anything to take the brass out. Just have to go with a carrot top for now. 😔. I have sent emails that have not been answered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very UnhappyThis color didn't work on my dark hair - I followed the instructions exactly and even tried another bottle and had my husband do it a second time. Still no results! You can barely see anything. I reached out to customer service, but I haven't heard anything :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great colorI like the color. First time it lasted months. Second time it's lasted two weeks and the gray is starting to show. I also bought the rinse. I'm not liking the way it makes my hair feel. I thought the color was right until I looked at the order and should of gotten the darker choice. I also bought the eyebrow touch up and again wrong color which is my fault but disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Super BrassyI had high hopes for this hair color, unfortunately I am so unhappy with my color. I specifically stated when I ordered that I didn't want any brassiness and now I ended up with ginger dark blond hair.... which is fine if that's what you want but it was supposed to be a beige ashy blond to prevent the brassiness. The smell was also horrendous I couldn't be in the shower with the shower curtain closed because I couldn't breathe from the ammonia. Now I need to figure out what will happen if I put regular box dye over this to correct the color. Everyone says to use the purple shampoo but I find it very damaging to my hair and it's way too brassy the purple shampoo will not do enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |