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Custom Color Set
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66,637 Verified Client Reviews |
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Darker than my natural colour, too warm for my skin. No reply from ColouristThe colour was different from what I was expecting. I was told the colour I chosen was much lighter than my natural colour, and I was suggested to go to a darker shade, which I accepted. The colourist sent me an email with the colour suggestion which I wasn't happy with so I wrote him back straight away to ask for a few adjustments, but he never replied. In fact I wrote him twice. The colour he chosen was shipped anyway and being in Lockdown with very long roots I didn't have a choice so I used it anyway. the colour turned out to not be as bad, but one or 2 shades darker than my natural colour and too warm for my skin colour. My skin is olive so warm shades don't suit me. I tried to adjust my colour BEFORE it was shipped but no response. I was so hopeful I wouldn't have t go back to hairdresser saloon, where I spend a fortune and a good chunk of my day.... But I guess this is why we pay the extra money, so you can actually speak to a professional and have a proper personalised service.....Hope my colour will be adjusted on next order otherwise I'll just have to be patient and go back to my hairdresser as soon as the quarantine is over. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Beautiful color but very slow shippingThe product is great but if i have to buy other coloring product while i am waiting for shipping it defeats the purpose. And an additional $6.00 is added for shipping!! So at that price they could overnight the package instead of using snail usps. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoz - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Reason I am leaving esalon Im so dissappointed ! Cant refer to anyone! spent$100I spent over $100 and my color experience was awful I am not new to esalon but things have changed I guess not enough color and the color I had was awful ! could pay $5 at the store and do better than what was sent to me! I am so very disappointed how could I ever refer you to anyone after my bad experience?I 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJacquelyn - We truly appreciate your feedback. We're so sorry our Hair Color didn't results how you expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ammonia and sulfiteI thought that I was receiving Madison Reed products. I cannot use products with ammonia or sulfites. I had used Madison Reed without any problems that I purchased at Ulta. The product that I received from eSalon caused an allergic reaction with hives requiring the use of rescue allergy medications. I also had scabs on my head for a few days. The ammonia smell was so strong that it made my eyes water. The color was pretty and it took less time than using Madison Reed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just can't get it rightI've tried it twice, sending pictures and describing what's wrong each time and it still doesn't match and is washing out 6 shampoos later 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Incorrect ColorHair color received is incorrect and I am unable to reach a colorist to help correct the problem. I have emailed, waited a week then called twice with no luck! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorTurns my hair to yellow 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time useOverall, took almost 3 weeks to receive and root coverage was a bit lacking (I followed the directions to a T). I would like to try again to see if next color sets better, and color holds well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Plus HighlightingMy Color has always been great. I tried the highlighting kit and instead of blond highlights they were red. I had to re color. A bit disappointed but over all I only lost time. The gray is gone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKam- We're truly sorry that our Light Set (Light copper & Mahogany) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No improvement in new color kit.My hair is still very reddish/strawberry compared to the lighter blonde I prefer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |