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Custom Color Set
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66,637 Verified Client Reviews |
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Never ReceivedNever received my first order # 12087852 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsUzma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very Hard to Stop Products from Coming and Charging youI cant get you to STOP seding me items! I want my account closed! I feel used! Kristy Quail 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful business practicesI purchased what I thought was a one time color order to get me through the covid19 stay at home order but was surprised to get a notice from PayPal of another shipment. I logged on and canceled the subscription right away and called to try to get the charges reversed since it took 2 WEEKS to receive my initial color order but was told they could not reverse the charges or stop the order. PLEASE do not be sucked in by these poor business practices. I'll never use this service again and will never recommend this company to others. Shame on you for not making the automatic subscription with initial purchase more clear. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We truly appreciate your feedback. We are so sorry to hear our product did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OMG ... What Can I Do!The color that was sent is a very dark brown, almost black! I have a very fair complexion so the contrast is quite severe ... I've had to go out and get a much darker foundation or I look awful. What went wrong? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not the colorI didn't get the bond color that I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Bad colorThe color was bad did not color my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Medium Blonde, you mean Medium OrangeRoots literally turned orange when it was supposed to be medium blonde!!? 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
faded in 5 daysincorrect product sent, called for further clarification. first sent roots only-spoke with a great person who was so very helpful-talked me through refreshing the rest of my color as indicated in the notes i sent along with a picture...fixed that issue. applied color thursday evening-looked great color was spot on, did not wash until sunday evening-grays coming through at second wash on wednesday morning. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad resultDespite following direction perfectly and applying to roots only, the rest of my hair changed color. The product somehow ran into the rest of my hair - darkened it and make it ashy with a tinge of green. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsPam- Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Faded very quicklyThis color was gone in under 2 weeks so much for permanent color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |