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Custom Color Set
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66,637 Verified Client Reviews |
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Need to try one more timeWas absolutely delighted. Then I washed my hair and the colour had faded quite significantly. I’m going to try it one more time, but I’ll leave it on longer; definitely more than 2-3mins on the body of my hair. Maybe my hair’s more porous than most...? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSinead - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Extremely poor coverageThis was a total waste of my money and time since I wasn't able to go out without a hat for even one day because the freshly colored hair was a slightly reddish color stripe. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Supposed to be soft black with golden highlightsAfter doing step 1, went to step 2, I have 3ft of hair that was covered with that product for the 5 min. Went to step 3 in the shower and followed directions. Now all my hair is like a dark/ med brown with exception of a 6 inch long section of black in towards the ends. I have Natural soft black hair and that’s what I wanted to maintain. The products are good the color was just so wrong in the box 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Spilled productPart of the chemicals were spilled open into the box when I opened it. I couldn’t even read the instructions bc they were covered in black dye. The developer was everywhere making my box useless. As I was not mixing half ingredients and then adding to my hair, this became a waste of my money. Great idea just poor execution. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophia - We’re so sorry to hear that you were disappointed by the process and results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for MeEven though the color was supposedly matched with a photo it made my hair white. Because of COVOID19 I could not go to my salon. I contacted my hairdresser with a photo and she dropped color off in my mailbox with instructions. Now I have an appointment for Thursday and will need corrective color and have my normal color. very frustrating and disappointed. Also, good look canceling. I did not realize they were going to keep mailing me and charging my card. I know this was my fault for not reading the fine print. I found my way here by trying to cancel my account which is not easy. I have a box of this they shipped in May that has not been touched. I would not recommend this at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Go to the drugstore, you will have better results.Nothing in this kit is different then a drugstore kit except it was actually significantly worse. I went from having a natural cool brown with slightly oxidized tips (which was discussed. I didn't mind the tips being a bit off as I would trim them anyways) to full oxidized hair in a off ginger brown. I ordered a custom hair colour for ash blonde so I guess I expected either same result or hopefully better but got MUCH MUCH worse. I hate a gut feeling when I looked at the kit that this was going to be bad and the instructions of putting it on your roots 15 mins before the rest of your hair when you are lightening seems really, really ill advised when it is on natural hair. I believe this is a click bait rip off that just is trying to rebrand at home box dye at a much steeper price. Going to the drug store to see if I can fix this mess because salons are not open. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Savior during quarantineI was pleased with how easy to use the eSalon color was. I also felt like the color was a good match to my usual hair color. However, I did notice that the gray coverage was not as complete as what I am used to with my stylist and the color also began to fade after about a week. It’s been just over two weeks since I colored it (with a little help from my 15 year old daughter) and I am really happy that our salon is opening back up! I feel like I will need a re-color in two weeks or less. Overall, I would definitely use it again in a pinch. It took care of the roots I desperately needed to color before I went back to work and the price was very good, but I won’t be switching to home hair color over my stylist for sure! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFloy - We’re so sorry that our color did not quite meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection! |
A great startI wanted to go for a more pearly, light ashy tone but this still left my hair very yellow/orangey. I assume it’s going to take a while to get there but still it gave great grey coverage and I look forward to seeing what my colourist suggests. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didnt workFollowed the instructions and had zero change with my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned out dark brown with a red tintMy hair turned out the opposite of what I requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |