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Custom Color Set
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66,637 Verified Client Reviews |
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Grey coverage not as good as hoped forI was thrilled to get my eSalon order. Having gone to salons for over 20 years and spending literally thousands of dollars, I couldn’t wait to start. I knew how to color my own hair, but also watched and read all the materials to ensure the best results. Unfortunately my greys are color resistant, so the color did not penetrate well and faded quickly, even using high quality shampoo for color treated hair. I will try another round and will to see if my stylist has been able to adjust to make a difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Please, no more bottle application, always with a brush!This was my second order from esalon.com. The first time I was sent the same set, but the dye was to be applied with the brush. I was very happy and the color came out great. This order came with the bottle applicator. Maybe it works for a professional, but not for an amateur who needs to apply it all by herself. An extremely messy, cruel, and frustrating experience! As the result, the color was not even applied evenly and I am still left with grey spots. I plan to give esalon.com another chance. However, if it does not work out, I will never order again and make sure all my friends become aware of my experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlla- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not usedI haven't used mine yet, as I'm waiting for the hair dressers to reopened, that's the only reason I gave 1 star not because the product is bad ,I can't give an honest answer until I have used it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorna- Thank you for your review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future with how your color turned out! |
Custom color set reviewI used my custom color set yesterday, may 23rd. It was supposed to be a coppery golden brown . It came out extremely dark! I’m not happy at all! I followed the instructions exactly. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
NopeDidn't turn out at all how i asked or thought?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not for meI did not like the color and the dye made my hair too straight. Please cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedColor came out uneven. Roots are a less intense color than the ends. All over blotchy effect. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not very goodFast shipping but the color turned my hair a reddish brassy color instead of lighting it to blonde, had to have it professionally fixed will not buy again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was okay. So much promise but just okay.First thing, they indicated that they’re going to send a brush with the kit, and that never happened. No brush with the kit. Good thing they included gloves. It’s like my kit was packed in a hurry and I get that. I just didn’t like that they say too much nice things about the the product but didn’t hold up to their word. There’s not much difference really with just using retail brand hair color.. The color and texture of my hair is the same. If there are changes, they’re barely noticeable. There’s so much promise on the product but it is just okay. I will be going back to my organic hair color. At least, I don’t have to expect more and still get awesome results as compared to this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection! |
Terrible colorI had specified that I did not want any Red or Gold in my color. I actually prefer beige, ash Unfortunately the color is so so red. It’s terrible. I will definitely cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |