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Custom Color Set
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66,637 Verified Client Reviews |
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Way Too Much Red!!I should have known when I saw the word copper, this was not the right color for me. It has Way tooo much red in it, in fact I didn't want any red... I picked a medium blonde. Maybe its the more gray my hair turns, the more red highlights come out. I'm going to give it one more try with adjustment of color. I like the whole kit plan though. KW 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKris - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleThe color did nothing on my hair, didn’t even change the dyed part and didn’t cover the gray at all. Cancel all orders / subscriptions. Horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was goodBut it made a mess. And it wouldn’t come off the counter & the walls. So I have to paint walls. And it wouldn’t come off my marbles counter top in bathroom. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not useIt literally turned my hair orange. I sent 3 pictures of my hair and explained what I wanted - no red tones, cool ash tones, & to get rid of brassiness in my highlighted hair. This turned my hair literally bright orange, I have never had this happened to me before with box dye. I wish I had never used this product. Don’t make the same mistake as me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSurinder- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color!!!So I was so excited to finally have hair color specific for me. Unfortunately that thought bombed!! My hair color is no where near the light blonde I ordered, plus there's alot of red, in my notes to my stylist I informed them I pull red tones therefore color has to contain Ash, normally I simply highlight ugh I'm so frustrated right now!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Directions were not right for meI just finished coloring my hair with my first e salon kit. The directions said for me to color my roots first and let it sit for 15 minutes and then color the ends and let them sit for 10. I did not even let the color sit on my roots for the full 15 minutes and they came out WAY darker than the rest of my hair. Also, I do not think 10 minutes is enough for the ends because I still have some brassiness. I do love the color that my roots came out to be, just wish it was like that all over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ash blonde pulled reddish colorI guess I will learn to tolerate my grey hair. I tried using medium ash blonde, similar to what my stylist uses and it came out gold to reddish. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No resultI dyed my hair just the root of my hair took the color and the end of my hair didn’t take the color and also the gray hair didn’t take the color and I’m very upset :((((because I was very excited to try this brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was completely different than my orderI ordered medium blond and my hair after application is medium red/brown!! It’s not even close to what I selected. My husband didn’t even recognize me - he said I look like I’m wearing a wig. So disappointed. I had tried Nice & Easy before eSalon and it turned out fantastic. I had ordered eSalon to get better quality product and minimize damage to hair. I‘m going back to salon to get it fixed ASAP 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom color setI’m not sure why this is top rated. This does not cover my grays and only lasts for 2 weeks. I asked my “personal colorist” if I should make a change and got no answer, however you do charge my credit card quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |