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Custom Color Set
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66,934 Verified Client Reviews |
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Like itI wish it lasted longer on my hair gray is back in 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Color Doesn't Last After ShampooI have tried three orders so far. The color looks about right after the second shampoo. Unfortunately, after the third shampoo, the color fades quickly. For the price, I probably will look for a less expensive color because I am very grey and color frequently. Customer Service is great and has worked with me to get the right shade and application technique. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelena - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have been working with one of our colorist to perfect your custom blend. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for |
Did not work for meThe product did not work for me at all, my grays still popped out even after waited longer than the time requested on the bottle because I know my hair is resistant to colors but I was determined to make it work and yet again I was disappointed. So I wore a wig to work for 3 days to give my hair a break before going back to Bigen because that's the only one that gives me some coverage. Thank you 0 of 0 people found this review helpful. Did you? |
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too darkMy color was way too dark, even though I gave actual color tone I wanted, let's hope replacement will be correct . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, you worked with one of our colorists to help you reformulate your color. Again, we apologize that you were unsatisfied with your experience. |
Not impressedI was hoping for something healthy for my hair, that covered well also. What I got was waxy covered hair, that was hard to wash out, and it made my hair feel awful. The color last about the same as store bought. I don't think I'll be purchasing anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShana - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not the color I ordered.Color is still not what I want. Cancel any further shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not pleasedI will try again but this was too dark for me and so I rinsed it out before the time recommended and now have to re-order and pay yet again. Seems cheaper to just use Loreal from the store. I have a lighter color so hopefully this will work, otherwise I would say I tried my best to give this a chance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
I love this stuffI have found a great hair coloring product FINALLY! I think the best part is being able to modify and refine the color to just about exactly what you want. 0 of 0 people found this review helpful. Did you? |
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Couldn't Be Happier!I love everything about eSalon! Very responsive - they listen and work with you until the color is exactly what you want. 0 of 0 people found this review helpful. Did you? |
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Convenient, Great colorGreat hair color! I love how easy it is to have great color at home! 0 of 0 people found this review helpful. Did you? |