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Custom Color Set
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66,944 Verified Client Reviews |
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Not satisfiedThe color fell out and didn't actually cover my Gray's 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorWasn't happy with the color. Not a bright as I was hoping for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't match my color..... twiceI tried twice and didn't match. It was bright red and turn out dry orange/blondish reddish. UGLY!!!!!!!!!! Not a happy customer at all. I wish I never tried this !!!!!!! 0 of 0 people found this review helpful. Did you? |
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Hair colorThe color I got last time was too red or just the wrong shade of red. It was like Ragedy Ann red. this was the only time I wasn't happy with the color. I have been happy with all of the previous orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color as well as an additional credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color great but the last 2x times hair was extremely gummy! WHAT HAPPENED??Took multiple washings after coloring to get the gumminess out of my hair! Color is good. I have used esalons several other times but the last 2X (May & Sept) the gumminess has been terrible! In the past I have recommended esalons but at this point, I am unable to do so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that your recent hair color left your hair feeling gummy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp.Again, we apologize for this inconvenience. |
Love the colorI love my latest color. The staff is so easy to deal with. They really care about your needs and wants. 0 of 0 people found this review helpful. Did you? |
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Great hair colorI was pleasantly surprised at how easy it was to use the eSalon hair color. They mixed a slightly darker color for my roots to cover some gray hairs & advised me to leave it on longer. Then I had a slightly lighter color to use on the ends. The instructions were easy to follow & the end result looks great! It came with shampoo & conditioner that made my hair silky smooth. I highly recommend eSalon products. 0 of 0 people found this review helpful. Did you? |
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Great ColorI wasn't sure which was to go with my hair color, I knew I wanted red, but not which shade. I left it up to eSalon, and I couldn't have chosen better! I've been told many times that this is a great color on me. I'm very happy. 0 of 0 people found this review helpful. Did you? |
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Life Saver!I've dyed my hair once in 42 years, so when my grey hair started showing up I was clueless how to go about fixing the issue. Box hair dye was not appealing and salon colors are usually a bit off and pricy. I tried esalon and will never change my routine. They adjusted my color from my vague description and it is perfect. Good quality hair dye that doesn't fade or look monochrome. Price is good and I don't have to leave my house to get it. Bravo! 0 of 0 people found this review helpful. Did you? |
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Brilliant!The color came out beautifully and is as expected. I had someone else do it for me, but it was easy for them to apply and there was more than enough in the bottle for my hair length (approx 6" below shoulder). I love the product and will order again when needed. 0 of 0 people found this review helpful. Did you? |