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Custom Color Set
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66,516 Verified Client Reviews |
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1st time trying e- salon.Since inflation is getting all of us,I decided to try e- salon to salon on going to get my hair colored. It was a great decision. I love the process and the color is just great. I would like to try the new cherry bomb color or whatever the best would be or whatever my colorist would recommend I'm Italian and I have mediume olive skin color I've been told I'm more deep reds than blonde I don't know,but have tried both. Hopefully my colorest will get this, and my a decision for me and send it in my next shipment. Keep doing everything your doing. So happy I found you. Happy Holidays, Merry Christmas and Happy New Year Thank you so very much. 0 of 1 people found this review helpful. Did you? |
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Didn’t workThe formula didn’t even changed my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lais, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Arrival dateIt seems as though it took "forever" to arrive. 0 of 0 people found this review helpful. Did you? |
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Color is fine, did not cover graysThe color is fine, not as vibrant as I was expecting. Did not cover the grays... which is a deal breaker for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Disappointed on hair color productThe color that was sent did not take to my hair. I had to go buy Loreal which did a great job covering my hair. My daughter who is a licensed cosmetologist did my color, and it looked great when it was processing, but when I rinsed my hair the outcome was very disappointing. I'm just waiting for somebody to reply to my messages to maybe figure out why it didn't turn out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I don't like the stripe lookYesterday, 2 Dec 24, I finally had a chance to use the newest color {Medium Brown (Golden)}. This is the 3rd color I have tried per the colorist Jennifer, and the 3rd fail…for lack of a better term. I feel like I’m back to square one with the “stripe” look on my roots. Granted the 2nd color was off, but better than the first and third. This recent color gave me pause when the color looked so light in the bottle when it first arrived, but it did darken up a bit before using it…whew. When mixed, it did darken up as well, and I left it on 45-50 minutes just in case. But alas, I have that stripe look. I thought it may be the lighting, but today I look like it’s time to color my roots and it was just done yesterday. My husband says it doesn’t look “that bad” and he mentioned that I do have spray to cover it up until we do it again…ho hum. My roots look “tinted”, but not colored and I am far from looking natural with the stripe down the middle of my head. I don’t like spending money to look goofy and I’d like to get away from using the spray on color to look halfway decent, but here I am. I have used all your recommendations, but I don’t see my hair getting lighter to ever match the color/s you recommend. Perhaps others like the stripe look, but it's just not for me...I don't like it. Obviously, these hair products don’t agree with me and my hair and I have lost trust. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Amazing colourI am so impressed with this colour!! The instructions were fab, and it was so easy to apply. Everything i needed was included in the box. The results are amazing! The colour was absolutely spot on, and the shine is utterly amazing! I only coloured my hair today so can't comment on how long it will last, but so far I'm so happy. 2 of 2 people found this review helpful. Did you? |
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Custom Color set is greatIt’s personalized and adjusted just for me. Easy to follow and works great. Luv it! 1 of 1 people found this review helpful. Did you? |
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Wrong color sentWas very disappointed the color was not the same as description. Therefore, it made streaks of red in my hair and very darker than my original color. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
The color is still too brownI guess your idea of light ash brown and mine are very different. I think we need to go to dark ash blonde. Hopefully this will be more like what I’m looking for. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |