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Custom Color Set
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66,903 Verified Client Reviews |
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Permanent? Nope.Ive had cheap boxed dye last longer. This is low quality and not recommended. I tried it out for two months and had nothing but disappointment. I even tried darkening the color, but it washed out almost immediately. Will be cancelling my service asap. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMakency - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not satisfied.The color is not what I anticipated. It’s a bland brownish color that barely colored my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
KitI love how was the kit is to use. I think the color was a too dark for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No goodNo good. color just last a week. Grays come back after a week. And it does not matter how much hair color i apply still the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Easy to applyExcellent product to apply, just wish they did a darker colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karen! Thank you for sharing your feedback with us. Please check your emails, we've just contacted you to help you further. |
Never received orderI did not receive those order, and they're is no way to contact e-salon to resend it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not colour expectedI wanted a medium ash blonde The colour turned out dark blonde and quite a bit of gold in it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tracy! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected, and we'd love to review your formula to provide a solution. Please check your emails, we've just contacted you. |
Did not workMade my hair more brown instead of purple 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Aniya! Thank you for contacting us. We are sorry to hear that the hair color turned out different. Please check your emails, we've just contacted to you to help you further. |
Not the sameWhen they switched to the new products it's not the same so I stopped my order. I'm only doing this review because they won't stop sending me emails that I never signed up for. If they go back to the old formula I will consider to come back until then I'll go somewhere else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re truly sorry that our enhanced products did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
They will not let me cancelI've tried to cancel and this is a scam. They just keep sending and charging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - Thank you for sharing your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |