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Custom Color Set
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66,880 Verified Client Reviews |
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PackagingMy package came in their box but not an outer package. Consequently my box was opened perhaps and contents removed or not put in. I was so disappointed and left with nothing in my box and bank 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCassie O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you have received an empty color kit. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color sent.I had requested a color adjustment, but didn't like the lack of personalized care and didn't want to be experimented on, so I requested to keep the original color which didn't seem to cover greys. I was sent the adjusted color anyway. It looks awful. I wish I could get personalized color that makes me feel great about my hair like in the marketing materials. And not this color experiment I am currently on and paying for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disappointedDidn't cover the gray roots very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happy with the colorDid not cover my gray and I look like I have a halo of white hair around my face 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too yellowI have found the colour I like in a really cheap brand but was hoping this would last longer! Came out really yellow going to cancel subscription and just use cheap brand 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Hannah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further. |
Blond hairI have a blond hair. I was worried how it will look. Now I have ginger roots. I understand its hard with blond hair, that's way i thought to try esalon, but it didn't work for me :( very annoying. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Geidre! Thanks for stopping by. We are so sorry to hear that your hair color didn't turn out as expected. Please check your emails, we've just got back to you to help you further. |
Great customer service just didn't like the colorI was hoping for my color to be a popping vibrant red or even hot pinkish color. It turned out a mild reddish brown color. I sent a message to my stylist and she got back to me very quickly. She was happy to fix it for me. I just messaged her back with the changes I'd like. Waiting for a response, which I'm positive will be soon. I will write a follow up review as soon as I receive my new color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn't workI used the product for my hair and nothing happened. I used it exactly as instructed and when it was all said and done my hair did not change. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
ColorI am really disappointed I tried in the past and had problems with it. This made my again very dry. I can't send it back because I used it. Not a happ customer! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gorgeous colour. Doesn't last.The colour on the ends was beautiful. The root colour wasn't quite right. The major problem I had was it washed out after the 3rd wash even despite using the tint rinse stuff that I bought as an extra and followed all the instructions. The box dyes I've used in the past for much cheaper wash out at the same rate. Granted the colour selection in more limited but much more justified for the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amy! We are so sorry to hear that your color didn't last. Please check your emails, one of our colorist will contact you to help you further. |