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Custom Color Set
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66,844 Verified Client Reviews |
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Disappointed!!I started out with grow out from a high light, I asked for a dark blonde or light ash brown.. ended up with a head ful of copper !! They sent me another color again I expected a light ash brown? I got a dark chocolate brown!!I I was really upset and frustrated! So I explained again that this it WAY TO DARK !! So again I said I wanted a light ash brown !! They then told me that I couldn't go light on top of th DARK THAT THEY TURNED IT !! There solution was GO TO A SHOP and have it professionally done! So I suggest you BE VERY CAREFUL! They don't CARE about your HAIR !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Still too darkI love using the e salon color kit but am looking for an overall lighter color. My color is still a light brown and I'm looking for a dark blond. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color did not turn outThe hair color I choose was a dark dark brown with a purple sheen to it. My hair turned out a weird lighter red brown on the top and dark brown on the bottom. It was nothing at all like I expected. I will be canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarandi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOT WHAT I EXPECTEDI was so looking forward to using this product but I was so disappointed. I really hate to give this bad review but I followed the directions and I did have gray roots which they did not cover all the way. Actually it looks like I did not color my hair my daughter said. I'm sorry😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernaleen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Opposite of what I wantedI wanted to get rid of my red, not make it more noticeable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShadda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Doesn’t get my gray coverI try few times my gray doesn’t cover 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMoji - Thank you for sharing your feedback with us; we are sorry to hear that you were disappointed by the gray coverage of your color application. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Please, check your inbox; we're happy to assist you further! |
I was SOOOO disappointedThis sadly did not cover my stubborn gray roots. I specified this in the notes of my order. The coverage is no better than the over the counter. I loved the packaging and items enclosed, but wont be buying again - sorry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJorine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover greyNot worth it. Now I have to go to the salon and spend more money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Too ExpensiveToo expensive compared to other products on the market 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Toner set completely turned my hair grey green - covered all my highlights!Very dissatisfied with the toner addition. It covered all of my light blonde highlights and made my hair a weird coppery greyish green color. Hoping it will rinse out...totally ruined my color I finally achieved after a year! I had the lightest blonde selected, same as my custom color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We're truly sorry that our Color Pro Toner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly appreciate your feedback and look forward to resolving this issue right away. Keep an eye on your inbox for more details. |