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Custom Color Set
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66,754 Verified Client Reviews |
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Was to darkIt was to dark I asked for a medium auburn and you guys gave me a medium brown color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Missing itemsI tried to reach out, but no one responded… My set came without the shampoo and conditioner, which is kind of irritating 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSasha - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Did Not Cover My Gray RootsI wasted my money and time on this product. I left the product 30 minutes instead f the recommended 15 minutes and the grays were not covered. It did not even cover the few gray hair on my eyebrows. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAntoinette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colorI don't like the color for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnsatisfiedDid not cover my gray like other color systems. Disappointed because the concept and packaging is very appealing. I did not get the results expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaParisienne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still not the right color!I wanted it with more red. It still isn’t red enough and still isn’t covering my grey. I love everything about it except it’s not right and half my grey is still grey or actually it’s more white. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Worst hair color I have ever usedWhoever the person who makes what color was should get fired. I’ve never had the worst result in my entire life of dying my hair for 15 years. All my router disgustingly brassy and my beautiful blonde strands darkened to the most boring dull color I’ve ever seen I want a full refund immediately or something to correct this horrendous color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIlona - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Dries my hair outEvery time I use this dye kit my hair become more dry. The color is never quite right. This will be my last purchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCory - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Doesn’t work.Does not cover my grey, is not the right color and damages my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I was pretty unhappy with charges and an automatic reorder when not requested.The above says it all. I was under the impression you could try it for 10.00 as in the come-on ad. But not be charged 38.44 for each shipment I wanted to be happy with the color first. This seemed pretty deceptive to me. It winds up it's too dark and looks even black in some areas. I was very disappointed. x cosmetologist for over 20 years I know my color. Not happy with Color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |