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Custom Color Set
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66,736 Verified Client Reviews |
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Beware that you're signing up for a continuing subscriptionI ordered the custom care kit but changed my mind about coloring my hair myself. Since I asked for the kit to be custom-made for me I didn't pursue getting a refund. I had no idea that I had signed up for a continuing subscription until I received a second coloring kit in the mail and saw that it had been charged to my bank account. When I called eSalon to explain that I was not aware that I was signing up for a continuing subscription, the agent told me to take the kit to the post office, mark the package refused, and it would be returned to eSalon and I would get my refund. That sounded kind of sketchy to me but I didn't think I had any alternative but to followed those directions. Well, when I tracked the package today I learned that the post office had disposed of the package, that it couldn't be delivered to or wasn't accepted by eSalon. I did check my esalon account today and it doesn't appear that I'm still enrolled in the continuing subscription but who knows. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe only thing that dyed was my ends which were a lighter color then my roots. So now I have brown roots prolly around 2 inches and then red length. I followed the directions to a T and still didn't work! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSondra - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Poor productProduct has changed significantly and does not last like it used to. It faded and showed gray hairs within 4 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey coverageIts a good product comes off skin very well in shower but im dissopointed it doesn't cover grey hair well you can still see my grey hair. I followed the instructions and he didn't cover my grey hair. I like the product but won't be buying again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - We are sorry to hear that you were disappointed by the gray coverage. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please, check your email to get this resolved for you right away. We look forward to crafting you a custom reformulation that will provide increased gray coverage! |
Color is beautiful, but not meant for me.I sent in pictures of the color I used to have, which was not achieved by highlights nor stripping, simple dye (I could not figure out or remember what color I used). Along with current photo. I wound up with dark hair, I imagine they looked at my roots only. I’m back to square one, and color does not fit complexion which makes skin more ruddy and aged looking. My hair is very fine, so highlights at this point would be out of the equation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't turn out like advertisedI used both bottles and the color was not as pictured and I followed directions to the "T". I even left the color on a little longer than it said. Now my hair is unbelievably dry and brittle and I can barely get a brush through it. 10 more minutes isn't going to ruin it like that. This has completely ruined my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Your color does not cover my gray/white hair. I am returning the order to you.Return to sender and please credit my card. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. A color expert will be reaching out via email shortly to get you taken care of ASAP. |
Nice presentation but not the results I wantedGood price, presentation etc. however my hair was 2 colors (dark brown from the top but lighter about halfway down) because I dyed it previously and left the roots to grow out for ages. Anyway, I wanted my hair to be dark brown and I added pics/explanation that I wanted my hair to be one color all over. The hair dye is nice but my hair is still lighter at the bottom and darker at the top so not really useful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarya - We are sorry that your experience at eSalon didn’t quite match your expectations. We take our satisfaction guarantee seriously, and want to get your colour just right. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Please let us know if there is anything else we can do to help! |
DisappointedDid not cover my gray. Will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color UnevenI am disappointed with this color set. I lost a lot of hair and the color is uneven. I am canceling my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |