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Custom Color Set
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66,541 Verified Client Reviews |
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Hate itMy color was to be dark brown after use it my color is red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not recommendReally bad didn’t came the was it was supposed to be it even dark more my hair really bad experience 0-10 I give a -10 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDania - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what I asked forWay too dark, way too brown, doesn't look at all like the photo I sent my "stylist" (which btw you don't get a designated person. I replied to the email sent by my alleged stylist, and someone else entirely replied, because it's just a Zendesk ticketing system of random support employees who probably have no experience in hair color at all). Thankfully I got the demi which in theory will wash out. I won't be trying this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAAAA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Beware of eSalon's Poor Customer Service and Misleading PracticesI must express my extreme disappointment with eSalon's subscription service. After deciding to try their color plan, I quickly realized it wasn't for me and promptly requested a cancellation before the next charge. Despite this, I was still charged for an unwanted order, and the second shipment was on its way. I reached out to their customer service, expecting a straightforward resolution, but their response was utterly unacceptable. Not only did they fail to acknowledge their mistake, but they also didn't provide any assurance that my returned item was received or processed for a refund. eSalon's so-called "Color Care Team" offered no sympathy for their error, instead suggesting I keep the unopened color for an indefinite period. Why should I keep something I never wanted in the first place? The worst part is their slow refund process, claiming it may take up to 10 days after receiving the return to issue the refund. This is an outrageous delay for an item I never ordered and returned promptly. I'm deeply dissatisfied with eSalon's lack of accountability, misleading practices, and disregard for their customers' time and money. Their customer service has proven to be unhelpful and unresponsive, making me regret ever trying their service. I strongly advise potential customers to steer clear of eSalon's subscription service, as they do not value their customers' satisfaction and employ questionable business practices. Save yourself the frustration and find a more reputable and customer-centric haircare provider. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsJake - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of ou Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey not coveredGrey not covered 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shabana! We are sorry to hear that your greys haven't been colored. Please check your email, we just got back to you to help you further. |
colorI've been doing well with eSalon for a while but my most recent color turned out looking a little too light and washed out. I'm not sure if someone else mixed the formula but it was different from the usual color. I need a little more tone or something. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsViola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray HairThis product does not cover gray hair very well. I am very disappointed in this product. It’s too bad because my hair looks so shiny but the whole point if Cole ring my hair is to cover my gray hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEva - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Red!!Product turned my dark blond golden highlights red! Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I wasn’t impressed with the color that I gotI wish it would of been lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDolores - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Shipped in 110° heatI haven't received my color yet, but have received updated shipping information. My order will take over 5 days in upwards of 110° heat. Not sure if I can trust the product after being exposed to these temperatures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We're truly sorry that the shipping time is taking longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |