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Custom Color Set
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66,713 Verified Client Reviews |
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LOVED THE COLOR BUT GRAY COVERAGE LASTED ONLY 2 WEEKS.Followed the exact directions and all gray coverage has pretty much faded in only 18 days. I only wash my hair 2x a week - condition every other day. I wanted to love this to stop using store box color but with these results, I'm going back. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharmain - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Toner kitI am so sorry to stop any orders forever with E Salon. I ordered a toner kit but when I applied it, my hair came out almost black. I have been trying to figure out what went wrong. I am a medium blond. So sad about it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We're truly sorry that our Color Pro Toner made your hair almost black. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
So unhappyI would’ve given no stars, but I had to give 1 star to leave a review. I ordered permanent dye to cover my grays, color “soft black.” I am so u happy with how my hair feels and looks. It feels very dry and the most unhealthy it’s felt in years (and I’ve been dying my gray roots for a while). It looks lighter at my roots with a red tint (never indicated wanting even a hint of red or wanting red in the base), as if the dye lightened my hair and didn’t put in any color. Many of my grays aren’t even covered and my ends are darker than my roots. I’m very disappointed and totally regret using this dye/brand. Honestly, I don’t know what to do from here to fix it because the last thing I want to do is put more dye on my damaged hair. At the very least, I expect a full refund for what I spent on the product. I will not recommend this to others. I received a free tint rinse and I will not risk trying it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrassyDidn’t quite turn out the way I hoped 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
BewareThis company takes money out of your account after buying only one colour and after telling them I only want to try one colour 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLinda P. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not correctI have virgin hair, 25% grey but it seemed the old info from my order over 2 years ago was used. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
So SLOW!!!!Shipping takes FOREVER! They will ship faster IF you PAY additional $5, and it isn’t that much faster. I tried it. That is crazy and too expensive for what should be much better customer service. You want to KEEP customers? Ship within 24 hours! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeg - We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier. |
Color was much darker then I was expectingEasy to use and great instructions but not happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
The colour was lovely but not what I wanted or expectedThe colour was nice, and on any other day I would have loved it but it is so much darker than I wanted and not how I described I wanted it, Judging from the colour chart provided. Which was a shame as I had my heart set on that colour. Also the amonia was so strong I had to walk out of my bath room 4 times during the application because it was making my eyes water. Overall, product was ok. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Luisa! We are so sorry to hear that your hair color was darker than expected, and also for any inconvenient with the smell. Please check your emails, we just got back to you to help you further. |
Horrible ColorPaused my subscription for a year or so and came back. Color still does not take and is nothing like the samples. Wasted my time yet again, box dye from the pharmacy is honestly better than this. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |