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Custom Color Set
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66,793 Verified Client Reviews |
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Root color was too light and my grays aren't fully coveredI wanted to love this so badly! But unfortunately, I didn't. I read all the instructions multiple times. I watched as many videos as I could. This isn't my first foray into the world of at-home coloring, but it is my first time with eSalon. I had high hopes! My root color was supposed to be dark (soft black). Very similar to my actual hair color. The ends were supposed to be lighter. I know I didn't mix up the 2, I was very careful about that. The application was simple, I sectioned my hair as I normally do and used a brush to fully saturate the roots, then I started the timer. I barely had any color left once I was done, and my hair isn't that thick. I'm aware that my hair takes longer to hold on to color, so I set the timer for the full 15, then let it sit for another 5 minutes before starting on my ends. I followed directions for that step, fully saturating my hair again, and set the timer for 10 minutes. I did the "Blend for Shine" step, then moved onto cleansing and conditioning. Once I got out of the shower, I could clearly see that my roots were lighter than usual! Brown instead of soft black, and many visible grays. My roots weren't colored before I used the coloring, so it's not due to a previous color. After styling, they're still brown. My ends have a bit of a golden hue to them. I'm happy about that part. They're a little more dry than I'm used to with boxed hair color, which is a bit of a surprise. I'm surprised and disappointed with my roots. I unfortunately won't be ordering again. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsElle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too brassyI need Ash tones for my hair. The color smell was extremely strong. The developer was only volume 15 I could still see my greys. It burned my scalp. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Coverage was good howeverI chose light brown in hopes to start the journey of lightening my hair. My hair was already fairly light on the bottoms so I thought it would just match up my entire head. Instead I now have dark brown hair. This color is not light my hair is now much darker. It was disappointing color wise but the coverage was correct. This was taking a chance I just wish I had better results to report. Like I said coverage is good shine is even good but color was off. 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn’t workI used both bottles they gave, my hair was completely saturated and I left it for more than enough time. It didn’t work!! I’m extremely disappointed. Will not be using this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t workMy hair color did not change at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray Coveragethis system doesnt cover grays very well, not sure I will continue 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour is nice but it doesn’t cover the greysThe colour is lovely but it doesn’t fully cover the grey hair - which I wanted. I am using this between salon visits so it is a little disappointing. However, the quality is great, its smells nice and the shampoo and conditioner it comes with are quality 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna L. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
Not redI finally found the time to color my hair and it is not the red I was wanting. It is more brown than red. Was looking for Auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Trying to cancel orderI have followed all the instructions given to edit and/ or cancel my order and I cannot edit it on my mobile phone. I had wanted the initial color, not the second one. I wish to cancel any upcoming order . Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- We truly appreciate your feedback! Upon reviewing your profile, we see that we have already worked to resolve your concern. Please let us know if there is anything else we can do to help! |
Dried my hair, limp and loosened my curl pattern didn't cover all rootsI wanted to like this product. I noticed my curl pattern had loosened and my hair felt limp and dry as soon as I began the rinse process. Once I dried and styled my hair, grey coverage at the front roots was not fully achieved and the hair was, dry and limp not recommended for curly hair. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsClare F. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. Your satisfaction is very important to us, and we want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |