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Custom Color Set
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66,713 Verified Client Reviews |
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HorribleI have a few boxes under my sink , I wanted simple black and this made my hair black with brown spots went back to Sally’s to buy what I use to and fixed it’s Canceling subscription has been a hard process 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Definitely not ash blondeTurned my roots a coppery orange. I had indicated in my order that my hair pulled red. That was either missed or not taken into consideration when compounding my formula. I did report this and customer service issued a credit for another kit. If this one meets the same results, I will go back to the $10 boxed color that gave a better result. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not cover my greydisappointed. This did not cover my grey 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorVery disappointed with my purchase. I received regular brown color not one I pick up on site. Going to change color for my favourite without e -salon 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNataly -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Takes forever to shipOrdered on October 2nd, which is when my credit card was charged. My shipment was started a week later on October 9th. Still waiting as of October 15th. Not happy! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMom2twins0626 - We’re truly sorry that your order has yet to be received. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Medium blonde is to orange on meStill very orange -i have decided not stop using the products and go back to the salon. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
repeatedly tried to changed colourI keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I asked forYou don’t go to a salon ask one colour and then get a different one so not sure why you thought you could do the same? Not only was the colour not what I asked for but it didn’t cover what I had unfortunately I didn’t realise I was in a subscription until too late but have now cancelled suggest in future you send what people ask and want not what you think 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Stacey! We are sorry to hear your color didn't meet your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |
Color is too light..I need color changed to a bit darker…the second order was dull and too light and felt like a semi permanent… 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second time I requested a color adjustmentMy color was changed and I provided specific instruction including the actual percentages of each color I wanted and for the second time I received the wrong color. Extremely dissatisfied! Cancelling and going to a hair dressor. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |