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Custom Color Set
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66,818 Verified Client Reviews |
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This color was nice but I need to go a little darker !Love the color need to go a little bit more darker or a golden dark medium brown my Grey's are very hard to cover especially on top down my hair line 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tammy, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst hair color I ever hadI ordered blue black, it was written blu black, but actually it is dark brown. I requested specifically that I don't want the color to bleed with every wash and this color bleeds woth every wash. Moreover, this made my hair so hard and rough. I hate the product and will not purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPreetha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not like it used to beSo I’ve been a pretty loyal customers since 2018. The price has gone up. The quality has gone down, unfortunately like everything else today. i’m not even sure I will be ordering again because I can buy cheaper stuff over-the-counter at the grocery store that covers the grays cause this doesn’t. It used to be fewer great I don’t know what happened 0 of 0 people found this review helpful. Did you? |
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I was disappointed!!!I just used my kit and for the first time, I’m very disappointed in the coverage. Your product did not cover my grey roots and the colour was very dull. It was not the initial copper that was vibrant or the coverage that I’ve had in the past. Regular box color covers my grey better. 0 of 0 people found this review helpful. Did you? |
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DamagedI received this product, and it was damaged. I've been trying to troubleshoot the issue with customer service but have not received a response. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly apologize that the product you received was damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Roots didn’t takeLovely colour but my roots didn’t seem to take, they turned ginger ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mo J! We are sorry to hear your roots didn't take. Please check your emails, we got back to you to help you. |
Still a lot of greyIt did pretty well on my darker hair. Its a lovely color. But there is still a lot* of grey showing. And it made my hair feel really dry and frizzy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No red in my colorThere was no red in my color just medium brown the dye didn't cover baby hairs on front or side either this happens often. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your hair color did not come out as expected. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
I didn’t receive my purchaseHi, I have been away from home and although it says my purchase was delivered it hasn’t arrived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rebecca, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointing!I ordered the bright copper and was excited regarding the product as it had good reviews in comparison to shop box dies. The packaging and content was great, nicely packaged and cute little shampoos and conditioner and even a stain remover and guard. The product in itself was bang average. I have a lot of grey to cover which i noted on ordering. The colour didn't even last 4 washes on my roots and they grey came back through very quickly leaving me with a glarey root and darker ends. Looks like ill have to go back to my hairdresser to fix it up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cookson! I'm really sorry to hear that the color didn’t meet your expectations, please check your emails, we just got back to you to help you. |