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Custom Color Set
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66,713 Verified Client Reviews |
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Extremely disappointedI have been getting ready for a 2600-mile road trip to attend a huge family gathering with my family that I have not seen in years, recently I've been struggling with my hair since after 15 years of dying it black I decided to work my way back to my naturally platinum blonde hair and of course in that process I've managed to really screw up my once beautiful hair. I wanted to look presentable on this trip, so I turned to my browser for advice and ideas on what to do with my hair to make it better when I came across this website and after reading the details and taking the quiz, I had hope for my lifeless dull hair and then my package arrived in such poor condition I was actually in tears. One of the developer bottles had leaked out all over everything, the bottle looked as if it had been squeezed very hard yet it appeared to be unopened. The instructions were ruined by this and they were so stuck together it almost took ripping it in order to unfold it. I leave for my trip in two days so it's either leave my hair as is and suck it up or go to Walmart and buy some box dye and hope it turns out ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Cami, We truly appreciate your feedback and are very sorry that this happened! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyColour faded away from my hair after washing my hair in a 1 week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jalika! We are sorry to hear your color faded after 1 week. Please check your emails, so we can help you further. |
Past colorMy past color had too much brown not enough blonde copper red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Two different coloursI got my new box and only had time to color my hair now. I received two different colours, one red and one brown. Unfortunately I only picked it up a bit to late and started with the red. My grey roots is now an orange red colour while the rest of my hair is dark brown!!! This is a total mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Yvonne. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The worstI’ve never had a color problem before- but this time oh my goodness it’s awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLayla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
PrettyThe color was perfect, matched my hair color and looked to cover up grays however it seemed to wash out or fade easily. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not sure about the productI use the product three times and I noticed my hair started thinning around the crown of my face. I’m sure it’s a good product as it’s had great reviews, but it’s not for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
⭐☆☆☆☆ Disappointed – Not the Shade I Ordered⭐☆☆☆☆ Disappointed – Not the Shade I Ordered I ordered medium brown expecting a natural, mid-tone brunette shade. Unfortunately, what I received was extremely dark brown — my hair now looks almost black. I was aiming for a soft, medium brunette look, but this is way too dark and doesn’t match the description or image. If you’re looking for a true medium brown, I’d recommend going at least one or two shades lighter than what you think you need. Very disappointed with how far off the color turned out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrem - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Unfortunately not what I asked forI’m a bit disappointed in this set as I asked for a dark strawberry blonde and uploaded photos for reference but I’ve used the set and it’s just a dark blonde, it’s left me with a really flat dark blonde with no warmth. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sophie! We are sorry to hear your color didn't turn out as expected. Please check your emails, we got back to you to help you. |
Easy to follow instructions… didn’t workI was really excited about this, but I followed the directions exactly and nothing happened. The roots didn’t take. My hair is light naturally and takes color really well so I was very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Mari, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |