|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
Grey came backThe color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 of 3 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
What a waste of time and moneyOrdered a custom color after researching and reading reviews as I wanted my hair two shades lighter. I was super excited when it came in, did a strand test and didn’t notice any difference but figured maybe it was just too small of a piece. Did my entire head, and my hair is darker than it started. And now I can’t lighten it as now it’s been permanently dyed and lightening with color only works on virgin hair. Would have to bleach it now and can’t do that for weeks either. It didn’t even color my few greys. 0 of 0 people found this review helpful. Did you? |
|
Brassy colorColor was not as expected. I ordered the ash tone specifically to avoid brassy look, still super brassy and lighter than expected. 0 of 0 people found this review helpful. Did you? |
|
Wrong color formulaI asked to go lighter and it darkened my hair color. I’m ready to call it quits if they can’t get the color right. I hate my color right now and I’m buying a lightener from them to adjust the colorist’s mistake. Might be time to go back to the real salon. 0 of 0 people found this review helpful. Did you? |
|
DisappointedVery nice package but disappointed with the results. Not what I was expecting. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAly P. - Thank you for your feedback! We’re so sorry to hear that you're disappointed by the result of your hair colour. We would love to work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. We want to make this right! |
Fades and low coverageWhen new on the colour is perfect, but it fades after only a few washes. It didn't cover the pre coloured strip of dark colour in my hair which I wasn't surprised about and they did send me a complimentary darker colour to try again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKLEM - Thank you for your feedback! We're truly sorry that your first order didn't meet your expectations. We hope your adjusted formula will better suits your needs. If you have any questions or would like to consult a colourist, we'd be happy to help. Thanks for choosing eSalon! |
Demi permanent-soft blackI absolutely loved all the packaging, the custom shade was great, but this was my first time using a demi permanent, so maybe im just unsure of how long a demi should last, but the very first time I washed my hair, 3 days after colouring, I was almost back to the colour my hair was before coloring. I used the rest of the shampoo/conditioner that came with my kit, and only used mildly warm water. By the 2nd shampoo, the colour was completely gone from my hair. I was so disappointed that the soft black shade was gone so quickly. 0 of 0 people found this review helpful. Did you? |
|
Order not receivedI still haven’t received my order. This is the second order I was forced to place, as the company withdrew the money and claimed it had already been shipped, so I was no longer able to cancel it. Now it’s been over two weeks, and the order hasn’t even been handed over to the parcel delivery company. Very disappointed with the service so far. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi there! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you to help you further. |
TerribleDidn’t last more than two weeks! Awful. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello JoAnn, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |