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Custom Color Set
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66,880 Verified Client Reviews |
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Disappointed!Ordering and shipping were smooth and that's where the good experience ended. Mixed color according to directions, applied and left for indicated time. When it was time to rinse my hair felt sticky and oily. I thought after a wash the texture of my hair would go back to normal. Wrong! I had caked on greasy product on my hair and scalp. I have washed and conditioned my hair 5 times today to try to get rid of the film and still feel it on some parts of my hair. Also color did not take evenly. Was hoping that this would be a good solution for root touch up for greys between salon appointments but will not try this again because of the horrible sticky film left on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
What coverage?I specifically said i needed to cover some gray and that my hair was previously colored red. Both things I wanted to cover. Both things are very much still visible after coloring my hair. I haven't even washed it since coloring yet. VERY disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love itLoved the color, loved the coverage. I got my hair cut a week later and even my hair stylist loved it and said it looked amazing. 0 of 0 people found this review helpful. Did you? |
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GreatI must admit I got a bit concerned about using after reading a review,but I did finally use it and I have never had such a perfect match...thank you! This is wonderful! 0 of 0 people found this review helpful. Did you? |
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I love itI love the color and how long it last. I also like the steps that come with easy to follow and the fact that it did cover all my grays. Will keep using it especially cause it will arrive on my door steps and don't have to worry about going out and buying it. 0 of 0 people found this review helpful. Did you? |
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Great ColorI feel like I got a professional hair color. My colorist really made the color I was looking for. I am very pleased with my purchase. 0 of 0 people found this review helpful. Did you? |
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Brunette forever!I love this system, and the color always comes out looking fantastic. For the cost, you can't beat it. And I love that it comes directly to me, I don't have to go out and get it. 0 of 0 people found this review helpful. Did you? |
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AWESOME!Right before shipment I made a small change to my color and It was done. Love how product comes packaged with personalized instructions too, made just for me. 0 of 0 people found this review helpful. Did you? |
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My new meI love this product. I have not found a salon that has been able to cover my grey for as long and the price is so affordable. I'm hooked 0 of 0 people found this review helpful. Did you? |
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No more white.The color makes me look 10 years younger. My whit hair is blended in and now I am a beatyful blonde. 0 of 0 people found this review helpful. Did you? |