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Custom Color Set
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66,880 Verified Client Reviews |
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I want all my grays to go away!!!Hello, First of all want to Thank you so much for all your help. Positive: Perfect color match, great product accessories, quality product, love the package, received on time. Negative: Did not cover all my grays. Now I am curious to see how long it will take for the grays that got covered to return. I already told a lot of my friends about your product. Loved it and I will order it again Thank you again! Mara W 0 of 0 people found this review helpful. Did you? |
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Watch out for hair lossChemicals salon strong, enough to cause a lot of my hair to fall out! Over the counter brands more safe with similar color results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- Thank you for sharing your feedback. We apologize that you found our formulation to be too strong for you and that you experienced more hair loss than normal. Hair loss can be caused by a number of outside factors as hair color should not cause hair loss. We suggest consulting with your physician prior to coloring your hair again. |
Love my colorI tried it the first time and didn't really like the color as it faded. So, I had re-customized and it turned out perfect. I have really stubborn grays, but this does a wonderful job of covering. It's just like I left the salon, but only cheaper. Way cheaper. I will stick to buying my color from eSalon. 0 of 0 people found this review helpful. Did you? |
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Can't Believe They Pulled It Off!I had a really complicated situation, which was that my dark blonde roots were about 7 inches long while the rest of my hair (which was past shoulder length) was a bleached blonde. I wanted to become a redhead with copper tones, and anyone I spoke to from the companies with box dyes said that it could not be done and that I had to go to a professional stylist. I heard about this and decided to give it a chance, but I was honestly very frightened that I was going to get two different colors of hair. To my surprise, my hair completely blended together from root to end with no variation, and my result was exactly what I was looking for. I'm now trying to go a little bit blonder, and I'm confident in knowing that my next order will give me the results I seek. I'm so impressed! 0 of 0 people found this review helpful. Did you? |
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ScamI didn´t received my first order and... surprise! Just received an email with a new order??? WTF? Automatic shipping orders...???!!! I´d never check this. I talk with my bank to refuse the payment, and I'm trying to unsubscribe my account, but is impossible... Could you do it? Amazing. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We apologize for any confusion regarding our service. We want to assure you that we have cancelled and fully refunded your second order. We have also reached out to you to make sure we can send you a replacement for the first order that didn't get to you. |
Too tough on my hair.Pretty color but Dries my hair out too much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I don't like the way it leaves my hairAfter coloring my hair is stiff and I have to use extra conditioner. I also think it's too brown and not red enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that your hair color did not provide you with the results you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Too darkCovered gray beautifully but color too red. Not going to use again. Gray is easier 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ItchyThough my color is pretty it's not what I wanted and my hair is really dry and now my scalp itch constantly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We're sorry to hear that your first color experience with us was less than excellent. We see you're working with your colorist to adjust the color to better suit your needs. We hope you love your new formulation! |
Love this product.I love this hair dye. I just want to explain why I have stopped getting it. I have been having problems with my head having sores. Either from nerves, diabetes or both. I can not dye my hair with them on my head. I have had them for about a year. And no it is not from the hair dye either. I do still have a bottle of it on hand. So one day I may start the orders back up. But tysm your product is better then anything I have bought in stores or have had done at a hair salon. 1 of 1 people found this review helpful. Did you? |