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Custom Color Set
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66,880 Verified Client Reviews |
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colorI just love being able to do this online. I always wonder when I'm at the store if I'm getting the right color. I believe someone here will help me make the right choices. And I love the color I have received so far. I get all kinds of good comments and I always let them know where I got the color. 0 of 0 people found this review helpful. Did you? |
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ESalon self coloring kitI thought coloring my own hair was going to be difficult, but with the expertise of the salon team it made it so easy and so much affordable to do myself! 0 of 0 people found this review helpful. Did you? |
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ResultsI love your product! My hair looks shiny and super conditioned after coloring it; so convenient having it arrive by mail. 0 of 0 people found this review helpful. Did you? |
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Great ColorI really liked the color and eSalon gave me a second bottle of color for highlights. The directions were easy to follow. They also gave me a conditioner/masque which was good, but I used too much and it took several washings to remove the excess. My bad. ESalon's color is more vibrant than my previous, Age Beautiful, but the texture is more dried out. I'm trying to decide whether to keep using eSalon for the color or go back to my previous product for the texture. I live in FL and play water volleyball about 8 hrs a week. I hope this information helps. 0 of 0 people found this review helpful. Did you? |
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Almost PerfectThis is a reconfigured color. It is perfect. I love the coverage. My only complaint is that it doesn't stay in for as long as I thought it would. 0 of 0 people found this review helpful. Did you? |
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It's a two person job / go to a professionalI ordered a color slightly redder than what I was originally and I ended up with red roots and dark brown lengths it was a mess and it being a holiday weekend I had to go buy another color to cover it. I guess if you have someone to help you "paint" your roots it may work better. But I have shoulder length hair and a lot of it so doing just my roots and seeing that the back was properly covered was impossible. And I did follow the directions exactly and I did contact them about the horrible turnout they responded within a day, but it being a weekend I had places to be and couldn't wait for their reponse and then them telling me they'd needed pictures I am assuming so they could send me a fix for the issue, like I said I wasn't going to walk around looking like a skunk so a trip to Rite Aid was all I could do to fix it. I am extremely disappointed as I've seen so many youtubers rave about this product but then again they are sponsored, and if they'd had a similar issue to mine they could have had it fixed even professionally and gone on with their video saying how amazing it is. I guess there is a reason none of them stick with it and all the ones I've watched go back to the professionals after one use. It's also very messy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color started out great, then faded. Customer support faded, tooI was really nervous at first, being that I was new at coloring my hair and I was going from blonde to mahogany. The resulting color was stunning! The instructions were spot on (follow them to the tee and you won't be disappointed!) and easy to follow. Unfortunately, by the end of 2 weeks, the ends of my hair (a chin length bob) had begun to fade. By the end of 6 weeks (the time I'd chosen between colorings) my stunning mahogany on my ends and the middle had gone to a lifeless medium brown. OK, so I expected the recoloring to fix this. After following the instructions given in my first recoloring, my faded ends remained, and were even more visible now in that my roots had been revived to the beautiful mahogany. I contacted customer service, who asked me to send pictures, which I did. I immediately received an email confirming receipt of my pictures, saying someone would be "reformulating my color". Huh? That doesn't help me now. As a result, I've decided to discontinue my relationship with esalon.com. It's just not a great fit between us. 0 of 0 people found this review helpful. Did you? |
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ColorIt was a little dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We're sorry to hear your order was a littler darker than you wanted. We see you're already working with your colorist to formulate a new color. We can't wait for you to try your new custom blend! |
Doesn't workWent through the process of picking my hair color, thickness etc...all this color did was add a browner tint to my hair. Nothing like the picture/coloR I choose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShutha - We're sorry to hear you weren't impressed with your first color application. We've added a free order credit to your account so you can try again with a color adjusted to bring more of a pop to your color! Look for our follow-up email for more information. |
Hair productsJust fine until you try to xl your account! In NO PLACE can you xl out of the system and remove your credit info!! I even went to EDIT to try and take my card info out and removed everything only to have it all return, my credit card number, my address and my phone number! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We're sorry to hear you're having trouble changing your personal information. We'd be happy to help you control the information in your account. We're sending you an email with further instructions. |