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Custom Color Set
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66,880 Verified Client Reviews |
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Not impressedDidn't cover all grey, hair left dry, lost shine. Won't be buying again! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTilly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
it was okaythe color was way darker then my natural color and my original requested asked a question about grey coverage options but I never got a response on that, just a box of color. I was hoping the "salon person" would be a bit more helpful. Not sure I'll go this route again........and if I do I'll have to figure out how to get a lighter color mix. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJudy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Loved the color, but it faded within a weekI'm pretty disappointed in the longevity of the color. The color was amazing, but it did not last regardless of using color-safe shampoo and conditioner.. it lasted about a week. I'd love to continue with this service, but I can't if it's only going to last me a week. :-( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKassidy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Strong ammonia smell and dull hair!This product is runny and difficult to use. It ran down on my forehead and neck. Followed directions exactly and got very dry dull hair. Canceling today! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We're sorry to hear you found the product difficult to use. Pouring the color into a bowl and applying with our free Color Tint Brush can help control where the color goes and how much goes on your head at a time. In case anything does drip, pre-apply your forehead, neck, and ears with our complimentary stain guard to protect your skin from staining, and then wipe with the included stain removing wipes. We see you've already spoken with one of our associates, who was able to help you with your account. |
ColorThought I would be happy with my color this time. It was perfect the first 3 or 4 day and then faded to a reddish brown. Not happy at all!! I'll definitely be going back to using my previous hair color products! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We’re sorry to hear that your results did not last as long as you were expecting Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
It was a little darkIt seemed a bit darker than the last time if colored my hair - would it be possible to lighten it a little? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita- We are always happy to adjust your color to better suit your needs. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good coveragethis product is one of the best color products I have used. Excellent coverage 0 of 0 people found this review helpful. Did you? |
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You get what you pay for. Perfection!!!!!Love it. Easy to use. Color was to my exact specs. 💯 Will absolutely order more!! 0 of 0 people found this review helpful. Did you? |
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Best I've tried!Great color. Ability to change colors. My hair is left feeling great. 0 of 0 people found this review helpful. Did you? |
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Love it!Perfect color and it makes my hair super soft! 0 of 0 people found this review helpful. Did you? |