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Custom Color Set
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66,844 Verified Client Reviews |
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Not the color I wantedI wanted a light auburn/copper color. What I got was coke can red. 0 of 0 people found this review helpful. Did you? |
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Gray galoreThe color was not a good match and it definitely did not cover my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
the color was good but the process wasn't good.the color was good but the process wasn't good. It really smelled bad and strong and was very very messy. - Tried it for about year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- Thank you for sharing your feedback. We are always looking for ways to improve our service based on what clients like you are telling us. We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Color is not what I want.My order prior to the last one turned my hair WAY too Red. I did not use my last shipment due to that. Is there anything I can do to receive a credit for the unopened/unused last shipment? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We're sorry to hear that you were disappointed by the results of your custom blended hair color. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. |
My hair takes dye really well!I like the color a lot... after about two weeks. My hair takes dye really well, so it ends up darker than suggested. I would like to have it lighter, but they keep telling me they don't lift color. I'm not asking for that though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- We’re sorry that your color turned out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not quite the same color...It had too much red in it, for some reason. Also, my hair seems to need a lot of conditioner after coloring. The product seems to dry my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelena- We’re sorry that you were unhappy with your color results and your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Natural ColourReally pleased with colour and it is lasting beautifully 1 of 1 people found this review helpful. Did you? |
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Once again FABULOUS😀I cannot recommend esalon enough. The colour is perfect, and it lasts and lasts. MUCH longer than store-bought colourants. 1 of 1 people found this review helpful. Did you? |
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Because I'm worth itOk this color isn't THAT color....it's better. My hair has been graying since my 20s, and seeing gray makes me feel much older than I am. This color makes the gray disappear, leaving beautiful, perfect color made just for me. I have used eSalon color for a few months now, and I will never again pay too much money for perfect color. 1 of 1 people found this review helpful. Did you? |
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Better then going to ANY Salon!!I will never pay hundreds of dollars to go to " A salon " again!! Because ... " E-Salon " is amazing!! Love the color's, the stylist works with you to figure out your best mixture to get the color you desire. Save yourself the extra money to buy yourself something you've always wanted, using E-Salon you will save SO much money and get the exact Color you would get at any salon!! I love ❤️ my E-Salon !!! 1 of 1 people found this review helpful. Did you? |