|
Custom Color Set
|
66,818 Verified Client Reviews |
|
Sort by: |
|
DissapointmentVery disappointed, not only was my color super super late, it basically turned out exactly like my last color even with the changes that were made. :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShana- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Exact colour as my hair, not what I wanted at all.Whilst the condition and gloss looks professional, I really don't like this colour. It is too dark for my skin tone and makes me look sallow. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too brassyMy hair needed a toner after this 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTawna - We apologize that your hair color turned out too brassy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I am sure it will be fine when I get it!I am still waiting to recieve my order...it was supposed to be here on or about June 10 and I am still waiting for it. What happened????? Who do I need to contact? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaura A.- Were sorry you order was delayed. Upon looking at your account we have sent a complimentary replacement order. We appreciate you as an eSalon client. |
Promised a purple tint. NO tink at allI wanted at least a purple tint...and I even talked to color specialist to make sure that a purple tint was possible. So I want my brown hair changed to an ombre color. As bright and purple as you can on the top. I want the bottom to be a light purple. So I don't want any other dyes. I don't care if my hair gets damages. Call me to make sure when u have time. Thank ypu 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLenatha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon |
The color is perfect every timeIt's great color, the kit has everything I need and it's all so easy! The color stays true which I love. 0 of 0 people found this review helpful. Did you? |
|
FabulousI love the hair colour. I am 65 and more than 50% grey. I left it on 5 mins too long the 2nd time and it was hard to get the colour off my skin! I used baseline on my skin this time as there wasn't enough skin protector. I like to put it all over my ears, neck and forehead. It was much better. I'd also like more of the colour remover tissues, perhaps two packets. The colour is amazing. I don't know how but it looks so professional. It does make my scalp itch for a bit after use but I'll put up with that as it wears off pretty quickly and I do have a very sensitive scalp so most colouring does that. I absolutely love this colour and your match was brilliant. Thank you. Great service. 0 of 0 people found this review helpful. Did you? |
|
Lovely hair colourThis hair colour kit always give me such a great result the depth and tones are brilliant don't think i will ever go back to high street colour again. 0 of 0 people found this review helpful. Did you? |
|
Nice productEasy to use and easy to deal with online. 0 of 0 people found this review helpful. Did you? |
|
First order!Awesome! Thank you! 0 of 0 people found this review helpful. Did you? |