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Custom Color Set
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66,793 Verified Client Reviews |
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I did not like the color I gotThe color I ordered was too dark and it did match with my previous hair color, I am not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkHair color result was too dark and gray hair not covered completely 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
AWFUL!The root color was darker than I asked for, but I could live with that. The "ends" color turned to glue in the shower and would not wash out! I shampooed my hair FOUR TIMES and it's STILL not out! The color on the ends turned out a greenish blackish color (when I asked for blonde with red undertones)! Seriously, what is IN this stuff?! It's SO horrible!!! I want to know how to fix it!!! Get it OUT of my hair!!!!!!! SO bad! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
WasteIt did absolutely nothing to my hair. I spent money for nothing more than have to fix it later on with what I was avoiding, utterly expensive hairdressers. If you want to dye your hair, there is nothing better than a person in front of you considering all the dos and donts. 0 of 0 people found this review helpful. Did you? |
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Color did not show up at all.Followed the instructions exactly, but no color showed up in my hair. Even box dye is better. Will not be repurchasing. Very disappointed and waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
LastcolorAlthough I followed the instructions the color did not cover the grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillian - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Love eSalonTotally LOVE eSalon... Fantastic to be able to adjust color and find what you love best on you... Thank you!!! 0 of 0 people found this review helpful. Did you? |
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Love this productThis product is quick, easy, no powerful fumes! It leaves your hair healthy and shiny. The color is awesome! 0 of 0 people found this review helpful. Did you? |
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Light Ash BrownTrue color, so natural looking, perfect coverage of my grays. Love my natural shade. 0 of 0 people found this review helpful. Did you? |
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Love it!The instructions are very clear, but the color is wonderful, it doesn't have a strong odor and it also doesn't stain your towels! 0 of 0 people found this review helpful. Did you? |