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Custom Color Set
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66,772 Verified Client Reviews |
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Cover my greyFirst time and did great covering my grey 0 of 0 people found this review helpful. Did you? |
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Gorgeous custom colorI have never gotten so many complements on my hair color in my life. 0 of 0 people found this review helpful. Did you? |
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Still have grayStill have grays at temples. She coated it pretty good there, but still have them 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We're sorry to hear you still have grays at your temples. We are adjusting your color for longer lasting gray coverage. We recommend starting with problem area s like temples first to help increase the amount of color your hair absorbs. We look forward to formulating your new blend! |
Dull looking colorI disliked the way my hair looked after three shampoos, I disliked also the way it made my hair feel and look, dull and faded 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsG R. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Almost perfectI would've given this 5 stars because I really love the color, but just after 2 1/2 weeks after application, my nasty gray roots started to show, and I'm not sure if it's due to my hair growing at a fast rate (which I doubt), or the grays are just very color resistant. Can somebody impart their thoughts as to why after only 2 1/2 weeks my grays would already be showing? I love the color & I love that I can go lighter without it being brassy! Am I just going to need to color more often; and isn't coloring more frequently damaging to hair? Please advise. 0 of 0 people found this review helpful. Did you? |
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wrong colorwhat I requested was a bright coppery color. What I got was a very deep brown with a hint of red 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
too darkthis colour was too red, and too dark has made my hair a dark auburn/ginger colour. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCasey - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Didn't do what was promised,It didn't cover all of my gray hair. Very disappointed! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We're sorry to hear your first application didn't cover all of your grays. We make each color from scratch and we're happy to adjust your formulation to better cover those grays! We've added a free order credit to your account and sent you an email with more information! |
Really wrong for meColour awful. I have the dark blonde hair (strawberry blondish in the light) and wanted to cover the few greys and make the highlights which had half grown out less noticeable. I asked for my hair to be my natural colour and sent photos. I ended up with ugly medium brown mahogany hair far too dark for my skin tone and blue eyes and no where near my natural colour which they could see from the 5 inch growth on my photos. Awful. I need to change it ASAP. The darkness also seems to show up greys? Had such high hopes- had a conversation with colourist and everything :( 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Good idea just not happy w results.Color darker than wanted..wanted light auburn. Slowly fading. Wont buy again. Get same results from store and lasts same amt of time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |