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Custom Color Set
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66,818 Verified Client Reviews |
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Dreadful!The color did not look anything like what was represented. I want my mony back. Also, the selection is so limited. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too darkToo dark needs more red. I feel like there was more red in it the last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedThis color didn't last longer than 3 weeks in my hair. Normally my salon color lasts up to 5. I was disappointed to say the least. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
colorI asked for it to be slightly lighter in color and it was the same as the original order. Too dark! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It's okIt works well and the timing when they mailed it is good. But too expensive. I've been dying my hair for less money and same results 0 of 0 people found this review helpful. Did you? |
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Best Customer Service + Color!I was a bit apprehensive to get a hair color online; how could I make sure that the color was really right for me? But I decided to try eSalon out, and boy, I'm so glad I did. After filling out what I wanted in my color, I got a message saying that color would be to dark for me, so my colorist, Courtney F., changed it to a lighter shade. When I got my color in the mail, I was so excited; I wanted to do my hair right then and there! When I finally colored my hair, I was so pleased! My hair looked like I went to a professional salon- the only indicator that I didn't was the dye I got on my neck (oops). Not only is this a high-end product, the customer service is amazing! I would highly recommend this to anyone!! 0 of 0 people found this review helpful. Did you? |
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Best color for gray hairThink this is best hair color ever used. 0 of 0 people found this review helpful. Did you? |
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Very Impressed!!!Love the convenience of not guessing what color I should use. First time, I've colored my hair myself and got all the grey hair colored. Loved the stain kit that is included !!! 0 of 0 people found this review helpful. Did you? |
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GreatFantastic colour. Was in Spain for four weeks, lighten but did not go gingery as other makes have. So pleased 0 of 0 people found this review helpful. Did you? |
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Great color!This product covers so well and the highlights it leaves are amazing. My hair felt like silk when I was finished. My stylist loves the color and we are very impressed!!! Great product! 0 of 0 people found this review helpful. Did you? |