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Custom Color Set
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66,844 Verified Client Reviews |
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Last hair colorDon't want to change a thing . Love it ! Thank you , Shannon ! 0 of 0 people found this review helpful. Did you? |
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Seemed a little too dark on the roots, but covered gray wellThis was a bit on the dark side for the roots, I am hoping it lightens and brightens up a bit. I do like how soft my hair is again, and it covered the gray really well. :) 0 of 0 people found this review helpful. Did you? |
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Not what I expectedThey advertise this product as a full coverage, long lasting hair color.Better than the average color. For the price I can do much better with coverage going to the local beauty supply. Plus is they do get pretty close to your natural color. They're not here to make your hair wild wicked colors though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great color!I am a hairstylist by trade and love my color. My only issue is that my hair absorbs every ounce of this product when I apply it. My hair is not dry in fact it runs more to the oily side and nevertheless the resulting color is exactly what I want. 0 of 0 people found this review helpful. Did you? |
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ColourIt was nice and easy to use colour was great but a little dull 0 of 0 people found this review helpful. Did you? |
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it needs to cover gray betterIt did not cover gray very well this time. 0 of 0 people found this review helpful. Did you? |
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Perfect BrownIf you try this you will never go back to the drug store for color. I promise. You can get a rich brown that you can't buy anywhere else, trust me I've tried. 0 of 0 people found this review helpful. Did you? |
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Was a perfect darkness and tone, for a week or so, but faded quicklyI dyed less than a month ago, maybe three weeks ago. And the colour was super beautiful and rich after dyeing, but now its faded to a lighter dark brown, with orange-y warm tones, which I hate, when I requested a neutral VERY dark brown colour. I think that's an unreasonable time for a permanent colour to fade, espcially when I don't wash every day and I avoid heat and use colour safe products only. This is less expensive than the salon, but takes a while to get to Canada, is more expensive than box dye and lasts a short amount of time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Color way way too dark the pic I sent was nothing like the color I gotColor too dark! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist has reviewed your comments and adjusted your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
It is still to light.I not sure what is going on. I asked you to make it a little darker and that helped. But my hair is still turning orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |