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Custom Color Set
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66,844 Verified Client Reviews |
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ThanksThe color is abit lighter which is what I requested 0 of 0 people found this review helpful. Did you? |
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Gray coverageMy grays do not get completely covered. I do think $25.00 is a lot also. I can buy Preference for $8.00 & it does just as well. Color is good. 0 of 0 people found this review helpful. Did you? |
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Color changingI've noticed that the color is starting to get a brassy look to it. I'm only dying my root with a quick cover through the rest of my hair as instructed. The top of my head is looking brassy. 0 of 0 people found this review helpful. Did you? |
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Finally!I've tried many box colors and professional coloring, but none 1) lasted on the grays, or 2) matched well enough. But after finding eSalon, I'll never go back to either! 0 of 0 people found this review helpful. Did you? |
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First UseI received my first order and was very excited to get started. I loved the fact that I did not have to spend a lot of time waiting in a salon and the expense of salons. Although I am still excited about this product, my first experience did not turn out so well. I wanted to go back to my natural color of blonde and it turned out to be strawberry blonde, which is a pretty color, but not at all the color for me. The product did make my hair shiny and soft. I would have really loved it if the color had been what I expected. Hopefully next time I will get the color I expected. Jamie 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great Grey Coverage, but needs to leave hair shinier...I followed the directions and the results were too dark overall. The product did cover my stubborn grey, even along the hairline, which is the most stubborn. Even with repeat applications of the conditioner, my hair was not as shiny as with the former store-bought brand I used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Simply awfulYour formulation was simply awful, way, way, way off the mark. I will never place another order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
what happened ?The first time I used the hair color..it was fabulous. .now the color doesn't seem to stay in for very long..gray coverage was not as good as before. Honestly I am rethinking esalon hair dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour fadesI love the colour after I've applied it but it fades as the weeks go on and my hair is very dry. I have long hair and there is not enough to cover all my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolanne - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Demi colorNice color but doesn't cover my grey:( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |