66,866 Verified Client Reviews |
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Easy to useI would just tweak the color and lighten it if possible- otherwise very nice product 0 of 0 people found this review helpful. Did you? |
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Lovely colour.,fades slowly 0 of 0 people found this review helpful. Did you? |
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Sun-kissed challengeUnfortunately this time, I've been out in the sun on vacation. The color is already faded. Less than 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Love the color!I love the color you have made for me. However, there is not enough in one bottle to completely color my hair. 0 of 0 people found this review helpful. Did you? |
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Color completely different than first timeI don't know what happened but the color was way too dark on my roots and looked like red and orange Kool aid had been put on my ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not how I had hopedBought a demi permanent to tone down my highlights. Started to fade from the first wash! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair color is nothing like last monthsMy roots are black and my ends are fire orange. The whole point of me wanting to go a copper color was so my hair would allover be lighter than previous colorings, so my regroth wouldnt be so obvious. Now my roots are black... that is not copper or brown but black. I am very unhappy with how my hair turned out this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the co!or I wantedThe color is not the right shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Product review.Was much darker than i expected, Could not notice any gold in the color, just black. Gray coverage was good. I have been adding developer to shampoo every day & washing it to get it a tad lighter. I hope this is not an automatic thing and i am billed even if i do not re-order it. When I am ready to try again, I will pick a shade or two lighter. I do not want an automatic shipment unless i order it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSydney - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Don't cover grays the way I expectedThe color was correct and match the color I had before but it doesn't cover the grays the way I expected, my roots are a lot lighter than the rest of my hair. Not very satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |