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Custom Color Set
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66,866 Verified Client Reviews |
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color not closeToo much red and mahogany. Disappointed. Have 24 hours to shampoo as much color out as possible. I actually need to cover front gray, not everything. Maybe I wasn't clear. My hair is auburn not red. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I am canceling my orderWhile the product did make my hair feel fuller, the reds just did not last. I understand red is a tricky color and fades quickly but my was gone within 2 weeks. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTamila - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color is darkThe color is too dark for me 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRita- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color was not right for meMy color is not even close to what I selected. The only good thing about this experience is that my hair feels great. However, my hair color is really an awful, brassy reddish color. I was very hopeful that esalon would work for me, but sadly it did not. Now I must pay someone to fix my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Fantastic colour every time!I have been using eSalon for over a year now and always get compliments on my colour. The customer service I get from eSalon and Cyndii, my colourist, is fabulous. No more trawling round the shops to find my colour every month, it comes to me! 😊 0 of 0 people found this review helpful. Did you? |
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Love the color!Love the color and the grey coverage! Will continue to use. 0 of 0 people found this review helpful. Did you? |
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OMG!! I am in LOVEI was a little apprehensive of ordering a color over the internet. I have always wanted a little bit of a darker blonde, my current color is a light golden blonde. I went for it, ordered my color and received my package in the mail, which I was impressed the delivery time was amazing! I colored my hair for the first time last night, and the person who put my color together was "Danielle" who did an amazing job by the way. The directions on how to apply the color were easy to follow and I am hooked on the shampoo and conditioner that came in the box. I have received a lot of compliments with my "darker" color, its only a shade darker, its a medium blonde, I LOVE it, was exactly what I was looking for! eSalon, you had me at "send" LOL I am hooked and will be ordering hair products and can't keep this to myself, so I will be telling my friends about this fabulous service!! 0 of 0 people found this review helpful. Did you? |
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great productsGreat products, great costuner service 0 of 0 people found this review helpful. Did you? |
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Best Hair Color EverVery happy with my salon color. So easy and professional looking. This company was a great find! 0 of 0 people found this review helpful. Did you? |
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Love my ColorEasy to use. The product is definitely worth the price! I make a mess coloring my hair so I don't know how much longer I'll continue to do my own coloring. Until that day, I'll keep ordering. 0 of 0 people found this review helpful. Did you? |