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Custom Color Set
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66,903 Verified Client Reviews |
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Lots of compliments!!!I have used this color product three times now. I did send a photo of my current hair and another of my hair color years ago, in hopes to get as close as could be to my used-to-be-younger natural color. The first color was what I asked for... but I found it to be more red than I liked. I am much older now and found that my youthful hair was not fitting for me anymore! Ha Ha I explained this to the colorist and asked it to be a little darker and less red. The second color came and it was just right!! I have my daughter apply it. Everything comes in the kit. I feel the color stays well! I am usually peppered with gray. My hair is an A-line bob to my chin. There is more than enough product to color my hair. In fact if there was one thing I could change it would be to pay less and receive half the product. That would be enough to cover my hair. I am very pleased with the results and receive compliments all of the time on my hair!!! 0 of 0 people found this review helpful. Did you? |
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Love the color, but it didn't last longLove the lighter color, I still could go lighter because after being at the beach my hair hair actually got lighter. Color did not last very long this time. Not sure if it was the being at the beach or what but almost 1 week into the color I could see gray!! 0 of 0 people found this review helpful. Did you? |
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Color wasnt what i was shown. Still worth a try.I used the Demi permanent dark ash blonde on my light blonde hair in hopes of going back to my natural color. The packaging was fantastic and the coloring product and shampoo and conditioner packs left my hair very soft and conditioned so that was definitely nice. The application was easy, the instructions helped alot. But here is where my problem starts. When the hair color was processing it was near black, having dyed my hair many times i knew this is normal and didnt freak out. Also it didnt smell bad, I followed my directions, rinsed out my hair and my hair didnt even dye that much. My hair is a medium / light blonde still, only slightly different than what i had before, it doesnt look even near the photo that the dark ash blonde shows. The product is nice, I just wonder if i got the wrong color? If i could get the right color this is a product i would like to use again, Im just disappointed that it didnt turn out. Edit : The customer service for esalon is FANTASTIC! They made sure that I was satisfied and fixed my issue and I really appreciate the effort they put into it. Very happy with that 😄 0 of 0 people found this review helpful. Did you? |
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Color adjustment was perfectI had to adjust my color from the first time and you hit it right on this time. I do not color my hair regularly but now I have confidence in the color when I decide to do it. 0 of 0 people found this review helpful. Did you? |
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ColorMore red, please 0 of 0 people found this review helpful. Did you? |
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completely wrong colorI requested color to lighten my natural hair by one shade. I sent pictures and I picked the color closest to my natural hair and the color I wanted to change it to. The "professional" stylist decided my hair was actually darker than what I had chosen so she insisted I go with a different color to achieve the "one shade lighter" that I requested. Of course, it came out at least one shade darker than my natural color. When I asked for solutions, I was told I could buy only one shade lighter (my natural color again), but I couldn't buy highlights without buying another full kit. It seems to me that if they wanted to keep me as a customer they would have offered to ship the new color with highlights if that would fulfill my initial request. Instead, they are getting this bad review and the loss of what could've been a steady customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Doesn't stickIve noticed over the two colorings I've done that the color washes out/fades after just a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBri - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color turned out with a very red tone.The procedure was very easy to do. But the color was not what I wanted. A cool Beige dark blonde which turned out to be a red dark blond. I am really hoping they can fix this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Cancel any additional productI am not happy with your Product. --- Stop any additional shipments ! I do not want this hair coloring E Salon product shipped again. Stop !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
my reviewdid not like how my hair felt after appying color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry to hear that you were unhappy with the way the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |