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Custom Color Set
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66,991 Verified Client Reviews |
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2 choices blackIt’s not really YOUR custom color because they only give you yltwo choices of black and I tried both and they BOTH don’t cover the gray! I specified that I had a gray crown and I wanted the darkest black they could make. My roots came out a light brown! Not happy at all! I asked for a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Professional looking colorLove eSalon! I was pretty intimidated coloring my own hair and using an at home product, but eSalon made it so easy and the color looks like I just came from a salon. I get compliments from strangers and people ask about the color. My hair feels soft and conditioned after coloring and lasts for weeks. I wish I hadn't waited so long to use eSalon! 13 of 13 people found this review helpful. Did you? |
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Perfect.I love the colour. The root and ends match. The two different colours for root and mid and ends were a brilliant choice. 19 of 21 people found this review helpful. Did you? |
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No Brass, all Sass!I have been coloring my hair for too many years. I am still refusing to go grey... just because I can. When I was purchasing hair color from stores I was always so disappointed and after a short time felt the color always showed as brassy. My natural youthful hair color is dark brown. Over the past 5 years I have adjusted by color on multiple occasions from dark brown to what is now a darker blond/fair. With each small change E-salon has gotten it right every time. It looks natural and there is no brassy undertones. I love it! 14 of 16 people found this review helpful. Did you? |
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Nice color and dimensionI followed the tutorial which I think helped with success. I hadn’t used that process with at-home coloring in the past. So far it seems to be holding the color. Some gray is coming in, but it’s all new growth so there isn’t anything ANY color process can do about that! I’m enjoying the color. 9 of 10 people found this review helpful. Did you? |
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Nailed it!I asked for a few changes to my color (described in my own special way) and you NAILED IT! I have never been able to find a color with red tones that didn't look like it came from the closet of either a clown or a drag queen. This color is so natural looking. I love it - and your excellent customer service. Thank you! 2 of 2 people found this review helpful. Did you? |
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1st time customerI loved my experience, but the color just didn't stay as long as it could have. 1 of 1 people found this review helpful. Did you? |
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Twice I’ve triedI have tried twice now to get my very own custom color but my colorist apparently doesn’t listen to what I want and just keeps sending me what they want. Very unhappy. Tried to communicate and have been given auto responses. Would love to communicate right now but instead I am about to cancel because it is so impossible to get what I asked for. I am so unhappy I’m ready to go buy a box of L’Oréal or something. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not satisfied.I did not get the results I was looking for my hair looks like a total mess. My roots are very light and my ends are darker, this is a second time that they sent me a Custom formula that the roots don’t blend with my end’s. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not cover grays and washed out after a couple weeksEven after following the directions for hard to cover grays, the color seems to wash out after just a week or two leaving not just new growth, but grays that appear to have never taken the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetsy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |