|
Custom Color Set
|
66,591 Verified Client Reviews |
|
Sort by: |
|
Hairsperay???I never ordered the hair spray...why? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJacqui - We're truly sorry for the misunderstanding about your recent order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
First time useLike the coverage and texture of my hair alot. Color is correct but too much red!! Will see how next color does. Requested they have less red tones. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRobin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Liquid Color Formula LeakedThe product is good and the color was what I expected. The only problem the cap on the liquid color leaked out everywhere during shipping. I was able to get enough out of the bottle to add to the mix for coloring since I have short hair. Recommend a more secure way of sealing the cap so it won't leak for future shipments. :) 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrenda - We’re so sorry to hear that your hair color was leaking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrushesNo brush included in last two kits so harder to apply in certain areas. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Supposedly BrownWell, it was suppised to be light brown & it was for about 2 shampois. Then, the red started seeping through again. I'm worried with my root touch up that it's going to be brown roots and red ends. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWhitney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color now is perfectI'm happier with this color the first 2 times I wasn't satisfied, and color was all wrong 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Added plum colourI love the dark brown colour I use it is perfect but the plum hardly showed at all. I would like to try it again to see if it takes better the more you use it. 0 of 0 people found this review helpful. Did you? |
|
Good colourReally good colour and rinses really easily, love the shampoo and conditioner but needs to be larger for long hair 0 of 0 people found this review helpful. Did you? |
|
Terrible companyI specifically told them no permanent color but they unbeknownist to me started to send permanent. I only realized when my hair was darker on the ends. Then I said send no more and they still sent it anyway. Now I am stuck with a product I have no use for. They do not answer when told cancel cancel. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDove7000 - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't stick Edit: not enough dyeFollowed instructions but it seems like the dye for the ends didn't stick at all. The roots color seemed to hold a bit. Edit:roots took well but ran out of dye for the bottom so the dye is uneven and hard to see. 0 of 0 people found this review helpful. Did you? |