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Custom Color Set
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66,591 Verified Client Reviews |
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color changewent to dark. need a hint of red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Coloring was easyI liked the ease of the product. The color was just a little off from what I thought it was going to be. Going to try a different color to see if I can get the color I'm looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
coloring at homeI had some difficulty mixing in the bottle. A large clump got caught at the top and it was difficult to mix it thoroughly. The final color was a little lighter than I thought it would be, and it didn't cover the grays very well at my temples. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Will order againIt was a darker color than i have had in the order prior but the color is always long lasting and covers my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Great ProductThis hair color worked way better than the others on the market. Better coverage, just as easy to use, and true to color. I just wish they included a cap while the color is processing. That would make it much easier. Think about including it...........would only cost penny's to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
couleri love the colour and a friend of mine bought the product when she saw my hair but i forgot the referal her name is Lisa Alexander 0 of 0 people found this review helpful. Did you? |
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This was, by, far the best brown color for me that I've ordered thus far!I am still finding it difficult to cover my gray roots for longer than 2-3 weeks...any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color -a match but my scalp itched for daysThe color was a great match. My problem was the chemicals made my scalp very itchy. Hopefully there is a sensitive scalp formula. Update: My formula has been changed by my colorist and it's now itch-free! 0 of 0 people found this review helpful. Did you? |
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Cancel my order and future ordersI asked for you to cancel my order. I noticed on my bank account you deducted money for the hair color. I appreciate your attention but since my finances changed I cannot afford the charge. Thankyou Kathy Rogers 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great colourThe process was easy and the colour looked amazing - all in the comfort of my own home. Only disappointment was that it took 2 weeks to receive my colour after ordering (however, I live in Australia). I have kept this in mind for my next delivery and have increased the frequency from every 8 weeks to every 6 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |