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Custom Color Set
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66,615 Verified Client Reviews |
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Overall goodI love all the accessories you always get, gloves, stain remover, etc. the color is good but for some reason my sideburn area never gets all the grays covered. I went from boxed store dye to esalon, and while esalon is great, boxed color covered my hairline/sideburn areas just fine. This has not been the case with esalon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AmazingI think with just one time I've found my new go to color system. I normally use box dyes but this felt like my hair felt after leaving the salon. Quality for sure, but not with the price tag. 💕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKoa - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
easy and professional lookingOnly complaint is plastic gloves are too small. Send some extra large. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Like the content but too orangeIt came a bit too orange. Took 4x washes to quiet the colour . 1 of 1 people found this review helpful. Did you? |
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It Looks Good on MeI like this color - it could be a bit brighter, more red less brown - but I do like it. Especially like it with the highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Darker shade betterI liked the shade but it seemed to fade quickly and greys showed quicker. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHey Melinda, we’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
colorMuch better grey coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Lela, thanks so much for your feedback! We are so very happy to hear that you are loving your adjusted customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Great productWorks good just need to find that perfect tint for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Melanie! Thank you so much for sharing your feedback with us! We're so happy to have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
GreatHowever I have very long hair and understood I was paying for 2 bottles at 32 dollars every time you charge me and some change. I have complained before that I don’t have enough product for all of my hair but still this keeps happening. Am I missing something? Is there a way I should be doing this that I missed? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HAVE YOU CHANGED MY FORMULA?The last couple of my custom color sets haven't been consistent! Particularly the last one I used that was prepared on October 4, 2021. It didn't cover my gray, it appeared that the formula did not blend together so easily and my results were bad coverage, not as rich in color as I usually have. I felt the result was very disappointing! I don't know if another consultation is in order? I'm thinking about changing color to match more with my roots? I really don't know what to do at this point. I have one more box that had been made for me. I guess I'll see what happens with it. 827 of 863 people found this review helpful. Did you? |