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Custom Color Set
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66,991 Verified Client Reviews |
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Love the color!I sent in a current photo and information with my color goals and they nailed it! So happy with this product. The color is spot on and the texture is so soft. 0 of 0 people found this review helpful. Did you? |
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ColorLove the color. 0 of 0 people found this review helpful. Did you? |
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Beautiful customized color!Beautiful color. Easy to use and instructions were great. The kit was so organized and well crafted. I didn’t quite make the 5 stars because I felt like it stripped some moisture out of my hair. The other reason is it didn’t cover my gray hairs, which was the entire reason I was coloring my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhoylin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorI wanted the color to be more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKati - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The productThe color does not meet up to its advertising standards so therefore I have canceled future color packages. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
NOT HAPPYI asked in great detail when ordering to my stylist. I DO NOT WANT RED IN MY HAIR. I asked for the lightest light brown and this turned my hair mostly RED which I am not happy about. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Doesn’t work-I tried my original hair color late because I had already used one. I wanted to let my grays grow out a little bit so I could really see the benefits from this color. Finally used it… And it made my hair super brassy and brown nowhere close to my dark black and my grays showed up within 24 hours after I had colored it. Follow the instructions to a T. It’s far as I’m concerned it’s no different than what’s out on the market and the drug stores. Then,I tried to cancel my subscription online because I forgot I signed up because it had such great reviews. Sadly my hair actually turned really brassy instead of my roots turning blue like they typically do on my grays they turned light brown, so I tried to cancel it and then unbeknownst to me. I should’ve put my mailbox and they’ve run my credit card again, even though I requested the cancellation. That’s what I call. Great customer service. Keep on sending people product that they don’t want and charging their credit cards. Definitely would not recommend being a wardrobe stylist and personal stylist. I would never suggest to any of my clients, so please stop charging my credit card. I will call customer service again tomorrow and request a second time for you not to charge my card anymore for hair color that doesn’t work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color PackLove the color results and the package came with everything I needed to accomplish the job. I do own a application brush which I prefer using but it's not necessary to achieve the end result. I did decide to go a darker red so we will see how that is. The multi high and lows in this dye make it look so real and natural. 10 of 11 people found this review helpful. Did you? |
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Love itI am very please with product. It has great coverage. It works exceptional well with gray coverage. 12 of 15 people found this review helpful. Did you? |
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Fantastic for Greys!I tried a fabulous demi-permanent violet color; it turned out perfectly! So easy to apply, instructions were easy to follow, everything was packaged perfectly. I also appreciated the touch-up color. I have really long hair and was never concerned that the dye would run out before I got all of my hair covered. Highly recommend! 1 of 1 people found this review helpful. Did you? |