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Custom Color Set
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66,516 Verified Client Reviews |
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Not the right color and no supportIt was so dark, i lost all the light amber. Sent a message and never got a answer back. Very disappointed on this service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No Grey coverageI don't know what has happened to over the counter coloring, it has become a disaster. This did not cover my root grow out, at all... The only good thing in the box was the cape... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Better blendMy first two colors were too light and gave me “hot roots”. this time is much better. The roots and my hair color blends beautifully. 0 of 0 people found this review helpful. Did you? |
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PerfectColor adjustments have been amazing! My hair feels great and looks wonderful! 11 of 12 people found this review helpful. Did you? |
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Fifth Element OrangeI am mostly disappointed in myself for trusting something I saw on the internet. I trusted that I found somewhere to get professional quality dye but that’s not at all what I received. I wanted to take my hair from blonde to a cute natural copper red? Easy right? Nope I look like a pumpkin. Even with giving pictures of my current hair color and hair goals. I’m beyond disappointed and upset. Too top off the insult, my hair now feels dry and damaged from DEPOSITING PIGMENT BACK INTO MY HAIR. That makes zero sense, there was less damage after the bleaching a year ago than there is now. I’m astonished at how badly my experience went. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great Color MatchingI've used esalon for three months and tweaked the color last time. It is now a perfect match for what I wanted! 8 of 8 people found this review helpful. Did you? |
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LoveeLyyy ❤️I love it!! Thank you!! 🙏❤️ 8 of 8 people found this review helpful. Did you? |
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Sent wrong color and turned my hair almost black. Not happy!Beyond disappointed and angry with what I received. I was sent a dye that dyed my hair almost black. I wanted a light brown to medium brown. My hisband who does have black hair walked in and was like, “wow, your hair is as dark as mine.” 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
As always I love the color!As always I love the color! Leaves my hair soft and shiney without looking oily. 7 of 7 people found this review helpful. Did you? |
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Perfect colourA multi tonal, professional colour 0 of 0 people found this review helpful. Did you? |