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Custom Color Set
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66,991 Verified Client Reviews |
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A beautiful auburnI got a beautiful auburn hair color( the color I wanted), adding to that the color is uniform on roots ans ends I will write another review after two weeks to give an update Thank you stefanie ! 0 of 0 people found this review helpful. Did you? |
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Love the colorJust wish it had better Grey coverage. 1 of 1 people found this review helpful. Did you? |
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This dye did not work.After using this to cover my last dye that was more red than I wanted each time I washed my hair the towel used to dry it came off covered in dye. The result is I am back to the red that I wanted to cover. My daughter who studied hairdressing at college applied it so I know that it was done correctly. She dyes the hair of 4 members of my family and this is the first time.this has ever happened to anyone. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSHIRLEY S. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please check your inbox for more details. |
Brassy lookingThis was my third time using esalon and the result this time wasn’t good. My hair had distinct brassy tones. I contacted customer service for assistance in correcting the problem and after a full day I received a reply that basically suggested I buy more dye. I researched the issue myself and cancelled service. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPauline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Brassy and dark balance is off!Was at a 9 Blonde light in color and they would not match me they sent me a 8 medium (a whole year of work gone ) to a dark color with red and yellow tones. Was told ( afterwards sending me a second box that made my hair darker) they could not match my color! Was told they would not go lighter than two tones of your natural color but that wasn’t the color I had. The pro side is they answer the phone every time you called. The con they can’t match the color you have regardless of pictures they should’ve just been upfront about it. I just went out and I was asked if I was a red head! Embarrassing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out, and please let us know if there is anything else we can do to help! |
color is offI got the golden brown, which didn't look great and then I got the light brown, which is too light, but the dark brown would be too dark. Just haven't been able to find my color. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The BEST experience!!The BEST explanation, hands down!! Fast customer service response. My stylist mixed the PERFECT formula for me! I'll be ordering again! 4 of 4 people found this review helpful. Did you? |
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Hot RootsI loved how everything was packaged, easy to follow instructions… this was my first time trying and really made a mistake trying something new right before a trip. I followed the instructions completely but ended up with brass colored roots! For context my hair is black and I was supposed to receive a blue black. And I lost so much hair in the shower to top it off! I have been dying my own hair for years and never had an issue. I spoke to a hair professional and she said no way I received true blue black color as my roots wouldn’t have turned this color. I usually don’t write reviews especially bad ones but felt the need to say something. I submitted internal review and reached out to help via message (the page says high call volume) waiting on response. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great Color and Gray CoverageWhile I really like having a custom color developed for me, I like the results better! The color is a rich brown that covers my gray completely. I won’t go back to to the same old bottled products. 1 of 1 people found this review helpful. Did you? |
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Turned my brown hair jet blackTurned my hair jet black not medium brown. Not what I wanted at all. My hair came out really awful 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCas P. - Thank you for reaching out to us. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |